Have a question about the ballpark? Find the answer in our comprehensive A-Z Information Guide of Guaranteed Rate Field.
Located on the Service Level along the third-base line, admission to the office is through the Administrative Office entrance at Gate 4, on the corner of 35th and Shields, by appointment only. The offices are open Monday-Friday from 9:00 a.m.-5:00 p.m. Employees may be reached at 312-674-1000, and documents can be faxed to 312-674-5103.
Advance Ticket Window
Located behind home plate on both the Main (100) and Upper (500) Levels, these booths are available for ticket exchanges, upgraded seats or seats behind the screen (subject to availability), wheelchair accessible seats and the sale of tickets for future events.
Alcoholic Beverage Policies
Alcoholic beverages may not be carried into Guaranteed Rate Field. Guests who appear to be under the age of 30 are required to show valid I.D. indicating legal proof of age before purchasing alcohol inside the ballpark. Beer sales are limited to two (2) drinks per transaction in the main seating bowl, and less in some ballpark locations. All beer sales will stop after the last out of the 7th inning. The Chicago White Sox day-of-game staff reserves the right to deny entry into Guaranteed Rate Field to any individual who appears to be impaired. The Chicago White Sox and concessions staff also reserve the right to deny beverage service to any guest without proper I.D. or who appears to be impaired. Service limits and times of service may change at any time at the discretion of the Chicago White Sox.
No pets or animals of any kind are allowed in the park, with the exception of trained service animals (unless specified by Park Operations) and pre-registered dogs on Dog Days. All other pets should be sent to Pet Check, located at Gate 3.
Located behind home plate on the Club (300) level, booths may be reached by taking the press elevators and exiting via the rear door. Only authorized personnel with proper credentials will be allowed access into the booths.
Obscene or indecent clothing is not allowed on park property. Noncompliance with this rule may result in ejection.
Autographed new or game-used memorabilia is available for auction online at whitesox.com/auction or displayed for auction at the Community Corner located in section 156. Fans have until 80 minutes after 1st pitch to place a bid on the item(s). The bid sheets are collected, and the winner is notified via phone within five business days to arrange the method of payment.
Automatic Teller Machines (ATMs)
ATMs are located behind home plate and in centerfield on the 100 Level; behind home plate and near section 540 on the Upper Level; outside Gate 4; in the service tunnel outside the Craft Kave; and outside of ChiSox Bar & Grill. Please note Guaranteed Rate Field is cashless in 2021.
Currently there is no space available for players to reach fans seeking autographs. Please visit the Auction and Community Relations section of whitesox.com for any offers of autographed items.
Bag Checking Facility
An independent checking facility is located on the northwest corner of 35th & Shields and in parking lot E, where guests may check-in their restricted items. There is a fee for this service. The facility is a novelty trailer, which opens when the gates to the ballpark open and closes 30 minutes following the conclusion of the game.
Banners may not be displayed during play due to sight line restrictions. Signs may not be placed on the field, be commercial or obscene in nature or cause a disturbance to other guests. Poles to display banners or flags are not permitted.
Bats are only permitted to be carried into Guaranteed Rate Field on children's autograph session days. Following the autograph session, guests are asked to check the bat at a Guest Relations Booth, located behind home plate on any level of the ballpark, for the duration of the game. Any guest receiving a bat during the game must follow this procedure.
A limited number of bike racks are located outside Guaranteed Rate Field between Gates 2 and 3 and along 35th Street near Gate 5. There is also a DIVVY station located outside of Gate 6 on 35th Street.
See Carry-In Items.
Box Office Operations
Monday-Friday: 10 a.m.-5 p.m.
Night Games starting at 7:10 p.m.
9 a.m.-9 p.m.
Night Games starting at 6:10 p.m.
9 a.m.-8 p.m.
Day Games starting at 1:10 p.m.
9 a.m.-5 p.m.
Season & Group Sales Office Hours
Monday-Friday: 9:00 a.m.-5:00 p.m.
Tickets can be purchased:
In person at the Box Office during gameday hours
Via the internet with a credit card at whitesox.com
See Announcer Booths.
Lot A, located at 35th and Wentworth, holds all group buses. Prepaid passes, at a reduced price, may be purchased through the group sales department.
Guests are permitted to carry cameras into the ballpark though no oversized or hard-sided camera bags/tripods are permitted.
Guests are permitted to bring food items into the park provided they are in a clear plastic bag which will fit underneath their seat. Guests are permitted to bring in plastic bottles of pure water under one liter in size that are still sealed.
No other bags are allowed into the ballpark. Exceptions will be made for medical bags, small clutch purses (under 9"x5" in size) and diaper bags when infant is present. See Bag Checking Facility.
Weapons, alcohol, soda, bottles, cans, hard or liquid containers of any type are not allowed to be carried into the ballpark.
CIBC Fan Box
A 30-person suite located on the 100 Level at section 134 available for individual game rental. Guests should contact the sales department at 312-674-1000 for details.
Champions Monument Plaza
Champions Plaza and the Champions Moment Monument, located outside Gate 4, celebrates the 2005 World Series Champion White Sox and our fans. The diamond-shaped plaza consists of a limited number of bricks inscribed with personalized fan messages (Bricks are no longer available for purchase), surrounded by engraved pavers commemorating great moments and players in White Sox history. The granite and bronze sculpture that stands at the heart of the plaza depicts and highlights key plays, players and moments of the team's amazing march through October of the Championship 2005 season. The plaza and sculpture were unveiled in April 2008.
Anyone in need of a place to charge their phone can be directed to section 110, the RB #SoxSocial Taproom and behind home plate on the 300 and 500 level.
Anyone wishing to learn more about or contribute to Chicago White Sox Charities (CWSC) may do so by contacting the community relations department at 312-674-1000 or by visiting whitesox.com and viewing the Community section. CWSC supports cancer research and many other worthy programs. Additional information is available at any of the Guest Relations Booths or Charities Corner.
Chicago Sports Depot
The Chicago Sports Depot is located at Gate 5 of Guaranteed Rate Field on the north side of 35th Street and consists of nearly 12,000 square feet of sales space. The Chicago Sports Depot offers shoppers the best selection of White Sox merchandise.
Hours of Operation
Tuesday-Saturday, 12–4 p.m.
* During day games, open only to ticketed fans
** During night games, open beginning at 5:10 p.m. only to ticketed fans
Guests will require a ticket for entry from the time the gates to the ballpark open until the games conclusion. Promotional items are not distributed at Depot gate.
Children's Entry to the Ballpark
Children taller than 36 inches are required to have a ticket of their own. Any child who is smaller than 36 inches is permitted into the ballpark without a ticket, but must share a seat with an accompanying adult and is not eligible for any promotional item.
ChiSox Bar & Grill
Located at Gate 5, it's our restaurant operated in partnership with the Gibson Restaurant Group. This upscale sports-themed restaurant and bar features two stories of indoor seating and an outdoor patio for pre- and post-game gatherings. Any guest may enjoy the smokehouse favorites.
CIBC Fan Deck
Located in centerfield on the Main Level, the deck offers a unique view of the game. It is usually rented for private parties, but is also available to guests on a first-come, first-serve basis on certain game days. Please contact the Chicago White Sox Sales department at 312-674-1000 for rental information.
Please see the Concessions page for a listing of concession stand and food information.
Conference & Learning Center
The Conference & Learning Center is available for groups from 10 to 200 for non-game day meetings. The entrance is located at Gate 3½. Calls regarding reservations, rates and questions can be directed to 312-674-1000.
See Goose Island Craft Kave.
Designated Driver Program/Booth
Responsibility Has Its Rewards presented by Budweiser
Take the Pledge at whitesox.com/responsibility or on the MLB Ballpark app for your chance to win a free t-shirt.
Diamond Suite guests may enter either at the Diamond Suite entrance, located at Gate 4, or through any entry gate. Once inside the ballpark, guests should proceed to the Main (100) Level and use the suite elevators, located behind home plate, to access the Diamond Suites. There is no ramp access for entry to the Diamond Suites. Diamond Suites are located on both the 200 and 400 Levels.
Guests with disabilities and one companion should be directed to the elevators located at Gate 5. Guests holding tickets for the 100 level, CIBC Fanbox, Diamond Suites, Terrace Suites, and the Guaranteed Rate Club may use the suite elevators, located outside Gate 4, to access the Suite Levels (200 & 400), the 100 Level and the Ground Level. Huntington Bank Stadium Club members and guest with disabilities may use the Stadium Club elevators to access the 100 level, Club from the Ground Level, near the Gate 2 entrance, and from the 100 Level near section 110. Elevators should NOT be used in the case of an emergency.
Receive the latest White Sox videos, news, ticket specials and more - all delivered free to your in-box, wherever you are! Visit whitesox.com/emails for more information.
Escalators to the Main (100), Club (300) and Upper (500) Levels are available at Gates 3 and 5. NOTE: For safety reasons, Gate 3 escalators will only operate in the "up" mode. They will not be used to exit guests from the ballpark. All guests should be directed to the nearest ramp in order to exit.
No refunds or exchanges are given for White Sox individual game tickets. Season ticket holders are eligible for a special ticket exchange program by contacting your account representative.
In the interest of player and guest safety, Guaranteed Rate Field maintains a zero-tolerance policy regarding fan interference with a ball in play or a player during the game. Anyone venturing on the playing field will be arrested.
The White Sox cannot take responsibility for any items sent to the White Sox players or staff for autographs. In addition, we ask that our employees not accept fan mail from guests.
Left Field Line: 330 feet
Left Centerfield: 377 feet
Centerfield: 400 feet
Right Centerfield: 372 feet
Right Field Line: 335 feet
The playing field is made up of bluegrass sod with eight different blends of grass. The base of the field is made up of 4 inches each of drainage pipe, pea gravel and sand. The infield consists of dirt that was transported from the original ballpark.
If you observe a fan or group of fans who are becoming loud or troublesome, please notify security.
After a White Sox home run, 20 fireworks are ignited from the scoreboard. We also have a full-length fireworks display following some games.
First Aid Room
First Aid is located on the 100 Level behind section 122. The satellite First Aid room is located on the Upper (500) Level behind home plate.
First Game Certificate
The White Sox offer a complimentary first game certificate for guests to commemorate their first game at Guaranteed Rate Field. They may visit the Rookie Corner in section 159 or the Guest Relations Booth located behind home plate on the 300 and 500 Levels. Digital first game certificates are also available at whitesox.com/kids.
Guests are welcome to keep any ball that is hit into the stands. Guests should stay alert and watch for foul balls while the game is in play or during batting practices. At no time should a foul ball or home run ball be thrown back onto the field. Violators will be subject to ejection. Any guest interfering with a ball in play is also subject to ejection from the ballpark.
Gates to the ballpark normally open 90 minutes prior to all games. Any other changes to gate times will be noted in a press release and our social media channels.
Gift cards are available for purchase at The Chicago Sports Depot and all retail locations inside of the ballpark. Gift cards can be redeemed at the Guaranteed Rate Field Box Office, the Chicago Sports Depot, and permanent concession stands.
The Goose Island
Seating area located in right field in section 106 & 107. It offers exclusive VIP season ticket sections, group seating area and a standing room only section, a replica CTA El station bar located on the concourse features Goose Island beer products.
The Goose Island Craft Kave
Located in the Patio Area, the bar opens when the gates to the ballpark open and remains open one hour after the conclusion of the game. Guests should enter from the stairs in section 106/107. Children under the age of 21 must be accompanied by parent/guardian. A guest may not re-enter the Craft Kave after leaving the ballpark. Smoking is NOT permitted in The Goose Island Craft Kave.
Guest Code of Conduct
Major League Baseball and the Chicago White Sox are committed to creating a safe, comfortable and enjoyable ballpark where:
- Guests are entitled to enjoy the baseball experience free from foul/abusive/derogatory language or obscene gestures
- Intervention with an impaired guest will be handled in a prompt, safe manner
- The progress of the game will not be disrupted by guests' actions or unauthorized persons on the playing field
- Smoking or the use of any tobacco is not allowed inside the ballpark, including e-cigarettes
- Guests will show their tickets when requested and sit only in their ticketed seat
- No weapons of any kind will be allowed into the park
The White Sox are always looking for ideas and comments from our guests! They can contact us via e-mail at firstname.lastname@example.org or visit any Guest Relations Booth while at the ballpark.
Guests are not to interfere with a ball in play. Anyone doing so will be escorted out of the park.
Guest Relations Booths
There are five Guest Relations Booths at the park. They are located directly behind home plate on the Main, Club and Upper Levels and outside Gates 4 and 5. The Guest Relations representatives in the booths have been trained to handle guests' questions, comments and complaints. Other services offered at these booths are:
- Informational literature
- Lost and found
- Lost children/parents
- Arrangements for guests who are disabled
- Kids I.D. bracelets
- Access to the Mothers' Nursing Room or Sensory Room
- Limited over-the-counter medications and sunscreen
- Help with any guest's reasonable request
- Scoreboard messages/first game certificates
Guaranteed Rate Club
The Guaranteed Rate Club is a premium seating area located behind home plate on the Lower (200) Suite Level. Guests holding tickets for this seating area may enter at the Gate 4 Diamond Suite entrance or via any gate and proceed on the Main (100) Level to the Diamond Suite entrance. Guests sitting in the Guaranteed Rate Club have exclusive access to a pre-game buffet and in-seat waitstaff service, both of which are included in the price of their ticket. The Guaranteed Rate Club remains open until approximately one hour following the conclusion of the game.
Huntington Bank Stadium Club
Located in the right field corner, Huntington Bank Stadium Club has two levels of dining with widespan views of the field. Entrances are located at the rightfield corner of the Club Level or through the main Stadium Club entrance, located at Ground Level adjacent to Gate 2. Huntington Bank Stadium Club can also be accessed from the elevator lobby located on the Main Level at section 110. Huntington Bank Stadium Club can be booked for non-gameday parties & events by calling 312.674.1000.
Young children attending White Sox games may obtain a free I.D. bracelet personalized with their seat location which allows staff to return lost children to their seats. I.D. bracelets are available at any Guest Relations Booth. Please report concerns about a lost child to the nearest Guest Relations Booth or any security officer.
Jack Daniels Old No. 7 Bar
This full service food and beverage destination (located in section 110) serves freshly made sandwiches, ballpark fare and a variety of alcoholic and non-alcoholic drinks.
Lost and Found
Guests inquiring about lost articles should be directed to the Guest Relations Booth located on their Level or, at the end of the game, to the booth on the Main (100) Level. When turning in a lost article, tell the representative when and where it was found in order to help return the article to the proper owner. Any items remaining after 30 days will be donated to charity.
Any child looking for a lost parent, or a parent looking for a lost child, should immediately be taken to the Guest Relations Booth located directly behind home plate.
Mascots of any type are not allowed in the park with the exception of Southpaw, the White Sox mascot. See Southpaw.
The Media Guide is prepared by the Chicago White Sox Media Relations Department for the use of the working press, radio and television personnel. It is available to the public at the Chicago Sports Depot ($15).
All media passes are to be picked up inside Gate 4, at the media check-in desk. All media with credentials must access the ballpark at Gate 4.
Noise-makers of any type (e.g., air horns, bells, plastic horns, etc.) are not permitted in the park.
Six main novelty stores and numerous kiosks, which provide a variety of White Sox merchandise, are located throughout the ballpark:
The Home Plate Shop behind home plate on the Main Level
The Hall of Fame Shop behind home plate on the Upper Level
The Scoreboard Gift Shop centerfield on the Main Level
The New Era Cap Corner behind section 158 on the Main Level and behind home plate on the Upper Level
Specialty Kiosks behind section 158 on the Main Level and behind home plate on the Main Level
Nursing Mothers Room
Mothers needing a private room to nurse should be directed to any guest relations booth to gain access to the nursing room located in section 352. The room is equipped for both nursing and pumping. A changing table is also available in the room.
Season Ticket Holders may purchase parking in advance at a discounted rate. For the 2021 season, Monday - Saturday parking passes are $25 when purchased on the day of the game, and $20 when purchased prior to the day of the game. Individual parking passes can be purchased at whitesox.com/parking.
All Sunday parking passes are $10. Guests may also pay by credit card when they arrive at the game. Lots will remain open for one hour following the conclusion of the game.
Once a guest exits the ballpark, he/she may not return.
The Press Box is located on the first base line on the Upper (400) Suite Level. Only media with the proper credentials, issued by the Chicago White Sox media relations department, are permitted access to this area.
Located near the Administrative Office entrance inside Gate 4, at the media check-in desk, the Press/Pass pickup opens two hours prior to game time. All media, and special passes can be picked up here.
Derogatory language or profanity will not be tolerated. Any guests using profanity, derogatory language or gestures will be asked to leave the ballpark.
One giveaway item will be distributed per eligible fan entering GRF. An eligible fan must meet advertised age limits or other requirements.
Guaranteed Rate Field is easily accessed via public transportation. The ballpark is located just off the Sox-35th station of the CTA Red Line. The area is also serviced by a number of bus routes. Guests may visit the Chicago Transit Authority website at transitchicago.com or contact them via phone at 312.836.7000 for more information.
The Metra stop is located at 35th Street just east of the Dan Ryan Expressway, along the Rock Island Line. For a complete schedule, guests may visit the Getting to Guaranteed Rate Field page.
Located by Gate 1 on the Main Level and at Gate 3 and 5 entrances on the Upper Level, the Rain Rooms will be open to guests on warm days.
The retired uniform numbers for the Chicago White Sox are Nellie Fox (2), Harold Baines (3), Luke Appling (4), Minnie Minoso (9), Luis Aparicio (11), Paul Konerko (14), Ted Lyons (16), Billy Pierce (19), Frank Thomas (35), Mark Buehrle (56) Carlton Fisk (72) and Jackie Robinson (42).
Revolution Brewing #SoxSocial Tap Room
Where you can interact with all things White Sox social media, charge your phone and more. Located at the top of the stairs in section 159 and is open until the last out of each game. Wheelchair access is up ramp 6 or through the Diamond Suite elevators located behind home plate.
The resale of tickets at any price is prohibited on ballpark property.
Pocket schedules are available at the Main Box Office, Advance Ticket Windows, Guest Relations Booths, through whitesox.com or by sending a self-addressed stamped envelope to: Chicago White Sox, 333 W. 35th St., Chicago, IL, 60616.
Fans can purchase their own special message to be displayed on the right field video screen at Guaranteed Rate Field during any White Sox home game. Scoreboard Message orders can be purchased online for as low as $65. All requests must be made at least two days prior to the game which the message is to be displayed. A limited number of day-of-game messages are accepted at the Guest Relations booths located on the main and upper concourses behind home plate. All proceeds benefit Chicago White Sox Charities. Visit the Scoreboard Messages page for more information.
See Wintrust Scout Seats.
See Carry-In Items.
Please contact any security guard for assistance. Guaranteed Rate Field security guards are located throughout the ballpark.
Shower/Plumbers 911.com Shower
The shower from Old Comiskey Park, located on the Main Level near section 161, is available for our guests to cool down on hot days.
The use of tobacco products including smokeless tobacco and e-cigarettes is prohibited in the ballpark and the ramps. Violators are subject to ejection and fines imposed under Chicago Municipal Code Chapter 7-32 and Illinois Compiled Statutes 410 ilcs 82. A designated area for the use of tobacco products is located on the ground level of Gate 5, on the north side of 35th street and at the ground level of Gate 2. Guests failing to comply with this policy will be asked to surrender his or her ticket and to exit the ballpark.
Southpaw appears at various pre-scheduled locations during the game. Guests can access the schedule at any Guest Relations Booth. Guests can also reserve a special game-day visit by visiting whitesox.com/southpaw in advance of the game or by picking up information from any Guest Relations Booth.
See Revolution Brewing #SoxSocial Tap Room for details.
Sox Split presented by Wintrust
This 50/50 raffle, conducted by the Chicago White Sox Charities, provides half the net proceeds to the winning ticket purchased on a daily basis. Fans 18 and over can purchase tickets in the ballpark or online (IL residents only) until the end of the 7th inning. The daily winning number is announced during the 8th inning. The winning number may also be obtained by calling the phone number printed on the raffle ticket or on whitesox.com/soxsplit.
Chicago White Sox representatives and former players are available to appear at group functions. To request a speaker, write to the community relations department, 333 W. 35th St., Chicago, IL, 60616, at least four weeks prior to the event date. Include the date, time of event, number of people expected, specific directions from Guaranteed Rate Field, a return address and telephone number of the organizer. A White Sox representative will confirm the availability and arrange the details.
See Huntington Bank Stadium Club.
Internal stairways are to be used for exiting White Sox guests on an emergency basis only.
Statues of Charles Comiskey, Minnie Minoso, Carlton Fisk, Billy Pierce, Harold Baines, Luis Aparicio, Nellie Fox, Frank Thomas and Paul Konerko are located on either side of the Fan Deck in center field on the Main Level.
Guests are permitted to bring strollers into Guaranteed Rate Field after they have been searched at the gates. Smaller umbrella-style strollers may be folded to fit underneath the seats. Strollers should not be stored in accessible seating areas.
Tailgating is permitted at Guaranteed Rate Field beginning June 25.
The Guest Relations Booth staff will be happy to call a taxi for any guest. Taxis will drop off and pick up at the corner of 35th and Shields near Gate 4. Following games, taxis will also line up at this location. All ridesharing services pick-up is located in Lot A located outside of gate 5, at the corner of 35th and Wentworth.
For guests requiring a telephone on the Main (100) or Upper (500) Levels, the Guest Relations Booth can provide a telephone. Courtesy telephones are available for local and toll free calls in the hallways on the Suite (200 and 400) Levels and Club (300) Level.
The main TTY number for the ballpark is 312-674-5188, and the ticket office can be reached at 312-674-5235. If a guest needs to make a call from a TTY telephone, he or she can be directed to any Guest Relations Booth.
The Terrace Suite is located in the left field corner upper (400) Suite Level. Guests holding tickets to the Terrace Suite (400 Level) can access the room via the Diamond Suite entrance outside Gate 4 or by entering the park at any gate and proceeding to the Diamond Suite entrance located behind home plate on the Main (100) Level.
Throwing of Items
Throwing beer or other items will not be tolerated. Offenders will be ejected from the park and subject to fines and arrest.
Tickets to all Chicago White Sox games are sent as mobile tickets via email. Fans will need to have created a White Sox ticket account and present his/her smart telephone at the gate to gain entry. Any fan having issues with his/her telephone or does not have a smartphone should be directed to any open ticket window for assistance.
Information regarding group or season tickets can be obtained by calling the Chicago White Sox Sales Office at 312-674-1000.
Standing Room Only (SRO)
These tickets occasionally will be sold on a very limited basis for a sold-out game through the Guaranteed Rate Field ticket windows only. Guests holding SRO tickets should be directed to the concourse behind the bleacher area only.
Tours of Guaranteed Rate Field can be arranged by calling the Chicago White Sox at 312-674-1000, ext. 7182. Donations are requested for these tours, with proceeds going to Chicago White Sox Charities.
Spanish, Polish and limited additional language interpreters will be available through the Guest Relations Booths located on each level behind home plate.
Small umbrellas are allowed into the ballpark. Golf size umbrellas are not permitted in the ballpark. No umbrellas may be open in the seats while the game is in play as they obstruct the view of other guests.
Unauthorized Transmission of Game
No person admitted to the park shall transmit or aid in the transmission of any description, account, filming or reproduction of any baseball game or exhibition conducted in the park unless expressly authorized by the Chicago White Sox.
Video recorders are permitted in the park as long as they are not used to reproduce the actual game or interfere with any guests' enjoyment of the game. Professional cameras are not allowed in the ballpark at any time unless accompanied by a White Sox staff member.
Men's and women's washrooms are located on all levels throughout the ballpark. Changing tables are available in all men's and women's washrooms. A family restroom/gender neutral washroom is located in section 106. The key can be obtained from the Guest Service Representative in the section.
Water Fountains are not available at this time.
Wheelchair Escort Service
A limited number of wheelchairs are available at Gates 3 and 5 and the Guest Relations Booths on a first-come, first-serve basis. The White Sox provide all guests with access to wheelchairs and escorts for transportation purposes. Due to their limited number, wheelchairs cannot be signed out for the entire game.
Xfinity Wifi is available to all fans in Guaranteed Rate Field by connecting to xfinitywifi_WhiteSox.
Wintrust Scout Seats
This all-inclusive area is accessible to guests holding a Wintrust Scout Seat ticket. Guests may enter through the entrance between Gates 2 & 3. This area is also accessible through the Main (100) Level seating area directly behind home plate. No food or drink may leave this area.
Xfinity Kids Zone
All kids 13 and under are welcome to stop by the Xfinity Kids Zone in left field to check out the attractions and register for the Kids Club. The Xfinity Kids Zone is accessible from the 100, 300 and 500 levels. Visit whitesox.com/kids for more information.