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Access Guide for Guests with Disabilities

Accessible Parking

Accessible Seating/Companion Seating

Alternative Format Materials

We provide the schedule, promotional schedule and ADA brochure in large print format.

Assistive Listening Devices

Automated Teller Machines



There are a variety of portable concession stands located along both the 100 Level and 500 Level concourses that are wheelchair accessible. Most fixed concession stands have specially designed windows to accommodate guests in wheelchairs. Please see the nearest Guest Service Representative for assistance or stand attendant for menu assistance.

Dietary Restrictions

Guests are welcome to carry in food in a small, clear (see-through) plastic bag. Guests who need an exception to the carry-in-policy should enter at gate 4.


Emergency Evacuation

Security and operations personnel are trained in safety, first-aid and evacuation procedures of Guaranteed Rate Field including the needs of our guest with disabilities.

Entry and Carry in Policy

Please adhere to the following guidelines so that all fans may enjoy their experience at GRF.

Guests are welcome to:

  • Carry in food in a small, clear (see-through) plastic bag.
  • Enter with small. soft-sided bags (no larger than 16" x 16" x 8") that will be searched prior to entering the park.
  • Carry in one sealed plastic bottle of water, one liter or less in size, but no other beverages of any kind. Some exceptions can be made at Gate 4.
  • Use small, compact umbrellas. When opened, they may not obstruct the view of other guests. Golf size umbrellas are not permitted into the ballpark.

Please be aware:

  • No guns, knives or weapons are allowed in the ballpark.
  • It is illegal for anyone to enter or attempt to enter the ballpark with a firearm, regardless of permit. No guns, knives or weapons are allowed in the ballpark.
  • Backpacks, multipocketed bags and bags larger than 16” x 16” x 8” are not allowed into Guaranteed Rate Field. Should a medical need require you to have one, please see a security supervisor at your entrance gate for assistance.
  • The use of any tobacco products is prohibited inside the ballpark according to City/ State Ordinance. Designated tobacco use areas are located outside of Gate 5.
  • Bottles, cans, hard sided coolers or other liquid containers may not be brought into the park.
  • Guaranteed Rate Field will be free from foul/abusive language or obscene gestures by guests.
  • Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
  • Our guests' experiences will not be disrupted by unruly actions or behavior of others, including unauthorized persons entering the playing field.
  • Guests will show their tickets when requested and sit only in their ticketed seats.

Fan Texting

Text the word RISEABOVE to 69050 to reach our command center for any issue that may arise during your visit. Text STOP to cancel or HELP for info. Message and data rates may apply.

First Aid

Guest Services

Interpreting Services

Noise Cancelling Headphones / Sensory Room

Photosensitivity Warning

Public Transportation

Guaranteed Rate Field is easily accessed via public transportation. The ballpark is located just off the Sox-35th station of the CTA Red Line, which are wheelchair accessible. The area is also serviced by a number of bus routes. Guests may visit the Chicago Transit Authority website at www.transitchicago. com/accessiblity or contact them via phone at 312.836.7000 for more information.

The Metra stop is located at 35th Street just east of the Dan Ryan Expressway, along the Rock Island Line. "Bronzeville" station is accessible.

Quiet Room / Sensory Room

Should a quiet room be necessary, please contact a Guest Service Representatives, security guard or go to the guest relations booth and a quiet room for directions to our Sensory room located on the 400 level.

Restrooms/Family Restrooms

Service Animals

Stadium Seating Chart

Wheelchair accessible seating is available on all levels of the park. Adjacent companion seating and additional seating may be purchased based on availability. Guests needing to exchange tickets for an accessible seat should go to the Guest Relations locations behind home plate.

Sightline - accessible seating on the Main (100) Level can be found in sections 104, 109, 110, 118, 119, 133, 144, 145, 154, 155 and 160. All of the accessible seats on the Club (300) and Upper (500) Levels are sightline - accessible. Diamond Suite levels are accessible.

Ticket Information

Water Fountains

Wheelchair Services


The Chicago White Sox staff prides themselves on providing the best in guest service to all baseball fans at Guaranteed Rate Field, with particular attention to those who may require special assistance. GRF provides accessible access throughout the ballpark. Should you have questions or suggestions regarding accessible accommodations of our facility please contact Guest Relations at 312-674-5225, (TDD) 312-674-5188 or by email: We look forward to hosting you at our ballpark.