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Theme Night FAQs

Group Sales Contact and Purchase Information

FAQs

What happens to the 2021 Phillies Theme Night tickets I purchase if the 2021 Regular Season is impacted?

The Phillies are determined to put the health and well-being of fans at the forefront of the Citizens Bank Park gameday experience. Accordingly, the Phillies have instituted The Phillies Ticket Assurance Program detailed below.

Phillies Ticket Assurance Program

If, due to the COVID-19 pandemic, The Phillies must reduce fan capacity for a game for which the Holder purchased a ticket and the reduced capacity prohibits the Holder’s purchased seat from being used, The Phillies will issue the Holder a credit for the full cost of the ticket to be used toward a future ticket purchase or will refund the Holder the full cost of the ticket in the same manner by which the Holder purchased the ticket. Except as expressly stated herein, all sales are final and there are no refunds.

What is the difference between a Phillies Theme Night and a Phillies promotion?

Phillies Theme Nights are special ticket offers for select games throughout the season. They provide an opportunity for fans with similar interests to enjoy a game together at Citizens Bank Park. In order to receive exclusive Theme Night elements such as ticket discounts and unique limited-quantity giveaway items, fans MUST purchase Theme Night tickets. In addition to exclusive elements for Theme Night ticket purchasers, a Theme Night may also include some ballpark-wide entertainment, which can be enjoyed by all fans.

Phillies promotions do not require a special ticket purchase. Phillies promotions are ballpark-wide events and giveaways that are listed on the schedule. Most events are open to all fans (some with limited availability), and giveaway items are distributed to every patron who enters Citizens Bank Park, as long as they meet certain criteria (e.g. children 14 and under, women 15 and over, etc.).

Can anyone purchase a Theme Night ticket? If so, how?

Yes, anyone can purchase a Theme Night ticket via the following avenues:

  • Online: phillies.com/themenights
  • Phone: 215-463-1000 (Groups of 25+ should call 215-463-5000)
  • In-person: at any open Citizens Bank Park ticket window

Do all Theme Nights have an exclusive giveaway item? If not, what other elements are included with the event?

Each Theme Night is unique. Not all Theme Nights include a giveaway item. Some Theme Nights only consist of a special ticket discount and/or fundraising opportunity, and some may only include ballpark-wide entertainment.

Is everyone who purchases a Theme Night ticket eligible to receive the exclusive giveaway item?

Theme Night giveaways are limited to a pre-determined number of purchasers which varies by event, and they sometimes sell out. If a giveaway item has sold out, there will be a “sold out” message on the Theme Night webpage when you make your purchase. If you purchase by phone or in person, the Phillies representative will clarify the status of the giveaway item.

How can I pick up my Theme Night giveaway item?

Fans whose purchase includes a giveaway item will receive a voucher via mobile delivery that must be redeemed on game day. Please check your voucher for specific pickup instructions. Pickup is typically at the Theme Night redemption kiosk, which is located at The Break behind Sections 210/211. Giveaway items must be picked up by the end of the 2nd inning of the game There is a limit of one Theme Night giveaway item per person.

I’m a Season Ticket Holder. Do my tickets include the Theme Night giveaway items?

Season Tickets are not part of any Theme Night giveaways. However, Season Ticket Holders are welcome to purchase Theme Night tickets via the methods described above. Season Ticket Holders may contact The Phillies Sales Office at 215-463-5000 with any further questions or concerns.

Can I exchange my game tickets for a Theme Night ticket for the same game?

Unfortunately, regular game tickets cannot be exchanged for Theme Night tickets. In order to participate in a Theme Night’s exclusive giveaway or activity, you must purchase a Theme Night ticket. If the Theme Night includes a giveaway item, a valid Theme Night giveaway voucher is necessary to receive the giveaway.

I was unable to pick up my Theme Night item by the 2nd inning of the game. How do I retrieve it?

Giveaway items are not guaranteed if not picked up by the end of the 2nd inning of the game. If you are unable pick up the item by then, please call The Phillies Sales Office at 215-463-5000 or e-mail grouptickets@phillies.com and, if supply allows, we will arrange for you to drop off the voucher and pick up the item.

If I can’t make the game, am I able to collect my giveaway item?

Giveaway items are not guaranteed if not picked up on the day of the game. However, if supply allows, the Phillies will honor your Theme Night voucher after the event date. Call The Phillies Sales Office at 215-463-5000 or email grouptickets@phillies.com to make arrangements to show your voucher and pick up the item.

If I have multiple Theme Night game tickets and vouchers, can I pick up items for other members of my Group?

No. There is a limit of one Theme Night giveaway item per person.

How do I know if I correctly purchased a Theme Night ticket and will receive the exclusive giveaway item?

If you have successfully purchased a Theme Night ticket which includes a giveaway item, you will receive both a mobile game ticket and mobile giveaway voucher. This voucher must be presented on your smartphone on the game day in order to receive the item.

Are my Theme Night tickets with a giveaway item available via mail delivery or Print-at-Home?

All 2021 Phillies tickets are available via mobile delivery only. There is no option for mail delivery or print-at-home. If you purchase a Theme Night ticket, your game ticket and giveaway voucher (if applicable) will be available to you through the MLB Ballpark App. You will need to show your giveaway voucher on your smartphone in order to redeem any Theme Night giveaway. To distribute tickets to your guests, use the ticket forwarding feature within the app. If you would like your guest to receive the giveaway as well, you must forward both the game ticket and giveaway voucher.

For more information on the MLB Ballpark app and how to access tickets, please visit our MLB Ballpark app Guide