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Season Ticket Member FAQ

How many games are available for purchase now?

All Mariners regular season home games through June 23rd are on sale beginning in the coming weeks.

How do I buy tickets in the fully vaccinated fan sections?

To purchase future single-game tickets in non-socially distant seating sections, follow these simple steps below:

  1. Log into your My Mariners Account (Mariners.com/MyAccount)
  2. Click "Buy" at the middle right of your home page and then "Buy Game Tickets & Parking" in the drop down menu.
  3. Find the game you would like to purchase on the Events page and add your selected tickets to your cart. There are two events to choose from on this page. Select the ‘Vaccinated Only Sections’ Event to purchase tickets in the fully vaccinated seating sections or the ‘Social Distance POD Seating’ Event if you would like socially distant pod seating.

What are fully vaccinated fan sections?

Fully vaccinated fan sections are seating areas sold in full capacity and are not socially distanced. Fully vaccinated sections are reserved for persons 16 and older who have been fully vaccinated against COVID-19. Guests under the age of 15 may accompany adults with tickets in fully vaccinated fan sections if they meet the expected health requirements. Please visit the Fully Vaccinated Fan Seating page for more details on fully vaccinated fan sections and health requirements to purchase tickets in these areas.

What are the health requirements for fans attending a game in a fully vaccinated section?

Guests Age 16+

  • Must have received their final vaccination dose at least two weeks prior to game date (i.e., second dose of Pfizer/Moderna or single dose of Johnson & Johnson).
  • A CDC-issued COVID-19 vaccination card showing fully-vaccinated status must be presented at time of entry.

Guest(s) Age 2-15

  • Proof of negative COVID-19 test administered no more than 72 hours prior to admission, or an antigen test taken not more than 24 hours before the game must be presented at time of entry.

Guests Under 2

  • No requirements

I do not wish to sit in Fully Vaccinated Seating. How do I change my seating location?

You can manage your tickets online through your My Mariners Account. Please see below instructions for more information on how to exchange your seats.

How do I use my Account Credit?

To use your Account Credit for purchase future single-game tickets, follow these simple steps below:

  1. Log into your My Mariners Account (Mariners.com/MyAccount)
  2. Click "Buy" at the middle right of your home page and then "Buy Game Tickets & Parking" in the drop down menu.
  3. Find the game you would like to purchase on the Events page and add your selected tickets to your cart. There are two events to choose from on this page. Select the ‘Vaccinated Only Sections’ Event to purchase tickets in the fully vaccinated seating sections or the ‘Social Distance POD Seating’ Event if you would like socially distant pod seating.
  4. When checking out click 'use credit' to apply your account credit to your new tickets.

How do I view my Account Credit Balance?

To view your Account Credit Balance, click your profile name from the top menu and select ‘Your Account’ from the drop down menu. In the new window, select ‘Account Credit Balance’ on the right hand side of your page under ‘Account Information.

What is My Mariners Account and do I have an account?

My Mariners Account is the go-to place to manage your season tickets online. This website gives you access to pay invoices, manage your tickets, and view a quick snapshot of your upcoming events. Imagine it as your own personal box office that is available to you 24 hours a day, seven days a week. All Mariners Season Ticket Members have a My Mariners Account. To access your account, visit Mariners.com/MyAccount and select ‘Sign in’ to enter your email address (the email address on file for your account) and password. If it is your first time visiting My Mariners Account, click ‘Sign in’ then choose ‘Create Account’. If you have any questions or need assistance accessing your account, please contact your dedicated account representative. Meet the Team >>

Is my MLB.com account the same as My Mariners Account?

No, these are two separate accounts, but you can link the two accounts together. Once your accounts are linked, you can use either the MLB Ballpark app or My Mariners Account to manage your tickets.

I'm locked out of My Mariners Account or don't know my password, how can I gain access?

A Mariners representative will need to unlock your account and reset your password. Simply call your dedicated account representative directly. Meet the Team >>

How do I return or exchange tickets?

  1. Login to your My Mariners Account.
  2. Select the ‘My Events’ tab and click on the game you would like to return for account credit.
  3. Click the ‘More’ icon to the upper right and select ‘Return’ from the dropdown.
  4. Select the ticket(s) you would like to return from the selected game and click ‘Continue’.
  5. Check the ‘Return for Account Credit to be Used During 2021 or 2022 Regular Season’ option and click ‘Continue’.
  6. Review the details of your return and click ‘Submit’ to complete your ticket return.
  7. If you would like to return multiple games, please repeat steps 2-6 for each event you would like to return.

In what ways can I manage my tickets online?

  • Transfer tickets
  • Sell* tickets through StubHub.
  • *Resell option not available for Season Ticket Flex Members

How do I return my Reserved tickets online?

Reserved Season tickets for a future game may be returned through your My Mariners Account at least 24 hours in advance of the game you are returning. All ticket returns are final and cannot be cancelled. Returned season tickets will result in an account credit that can be used to purchase future single-game tickets.

How do I return my Flex tickets online?

Flex Season tickets for a future game may be returned through your My Mariners Account at least 24 hours in advance of the game you are returning. All ticket returns are final and cannot be cancelled. Returned tickets will result in account credit added back to your credit balance.

How do I transfer or resell* my tickets?

Season Ticket Members may access their tickets on their smartphone in the MLB Ballpark app or by visiting Mariners.com/MyAccount and following the steps below:

  1. Click "My Events" on the top menu.
  2. Select the game you would like to manage.
  3. Select an action: Transfer Tickets, Sell Tickets*, or Return Tickets (located under ‘More’). Once you have selected your action, check the boxes next to the tickets that you would like to perform this action on.
  4. Confirm your action by clicking the corresponding button in the upper right hand corner.
  5. *Resell option not available for Season Ticket Flex Members.

What if I have issues accessing my digital tickets?

Helpful information regarding digital tickets can be found by clicking here. Please contact our digital ticketing experts at TicketHelp@mariners.com or at 206-346-4001.

How can I secure priority access to purchase tickets?

Priority access is given to Mariners Season Ticket Members. Memberships start at $600 and are offered throughout the regular season.

How do I link my MLB.com account and My Mariners Account together on the MLB Ballpark app?

Follow these steps to link your accounts. You can also view mobile ticket tutorial videos here.

  1. Download the MLB Ballpark app and create a free MLB.com account (or sign-in if you already have an account)
  2. Click the ‘today’ tab in MLB Ballpark app
  3. Tap the 'Link Account' button
  4. Enter your email address associated with your Mariners ticket account
  5. A verification email will be sent to that email address
  6. Click the verification link to complete linking your My Mariners Account with you MLB.com account

How do I access my tickets through MLB Ballpark app?

Follow these steps to start managing your tickets through the MLB Ballpark App:

  1. Download the MLB Ballpark app and create a free MLB.com account (or sign-in if you already have an account)
  2. Link your MLB.com account and My Mariners Account, see question above for details on linking accounts.
  3. Click the ‘wallet tab, where you should see any upcoming tickets you have.
  4. Click the ticket to view it for entry into the ballpark, or to forward to your guest.
  5. To resell, donate or return tickets, you must log into your My Mariners Account.
  6. Once on the sign in page, click the bottom center button to request desktop site of My Mariners Account for full access to resell*, donate or return tickets.
  7. *Resell option not available for Season Ticket Flex Members

How do I access my digital ID Card?

Your Season Ticket Member ID Card is your ticket to unlocking some of your exclusive Member benefits, including a discount at Mariners Team Stores and accessing the Season Ticket Member Gate on game days. Please follow the steps below to access your ID Card.

  1. Open the MLB Ballpark app on your mobile device. If you don’t have the MLB Ballpark app, download it from the App Store or Google Play Store
  2. Select the Mariners tab from the bottom menu.
  3. Click on the Season Ticket Member HQ button, then click STM ID Card at the top of your screen.
  4. Present your digital ID Card when instructed in order to maximize your Member benefits.

How do I access ADA seating?

ADA seating is available for purchase online at Mariners.com/Tickets. For assistance, contact customer service at 206-346-4001.

Can I buy tickets in the Hit-it-Here Café?

No, tickets in the Hit-It-Here Cafe' will be unavailable while we have limited capacity seating.

Will tickets be sold at team store locations?

Digital tickets for the first 11 games will be available for purchase at Team Store locations beginning on March 27.

Will group tickets be available?

No. The greatest number of tickets you can buy in one area will be six (6) until we return to normal capacity seating.

Can I get printed tickets at the box office?

No. Digital tickets will be the only option this season and no printed tickets will be available.

How do I view my invoice online?

When logging into your My Mariners Account any unpaid invoices will be listed at in the top menu titled ‘Invoices.' Select ‘Invoices’ to view your invoice. The first window will show the breakdown of your Membership. Click ‘Continue’ to compete any add-ons and choose your payment plan.

How do I print an invoice from My Mariners Account?

Select the invoice you wish to view and click ‘Print’ at the top right of the page. You can also email your invoice by selecting ‘Email’ on the same screen.