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Concerts: FAQ

What happens if I purchased concert tickets through Ticketmaster for a postponed concert at T-Mobile Park?

If you purchased through Ticketmaster, the best source of up-to-date information is in your Ticketmaster account. Additional information can also be found at Ticketmaster Fan Support.

What happens if I purchased premium seating concert tickets through the Mariners for a postponed concert at T-Mobile Park?

As a premium seating buyer for a postponed concert at T-Mobile Park, you will receive information about new concert dates as it becomes available. Your tickets will be valid for the rescheduled concert and we will reach out with confirmation details when we have more information. If you have questions, please email us at

What does general admission mean?

General admission tickets do not have a reserved or assigned seat in the ballpark.

What time can I arrive for the concert?

For gate opening times, please check the event-specific webpage for early access information and ticket policies.

Are there hotel accommodations in or around the ballpark?

There are a number of hotels within walking or short driving distance from the ballpark.

What is the camera policy?

Personal photography is permitted in the ballpark provided the images are for personal use only. By artist request, the following items will be prohibited at the ballpark:

  • Professional cameras, which include detachable lenses
  • Professional or non-mobile phone video cameras
  • Selfie sticks, monopods and tri-pods
  • Audio recording devices on any kind

Can we bring food or drinks into the ballpark?

T-Mobile Park has something for every appetite from traditional ballpark fare like hot dogs and garlic fries to sushi, as well as gluten-free and vegetarian offerings. Sign boards of all concession stands are located on all levels of the ballpark. Food brought into the ballpark must be wrapped, bagged or inside a container and must be in compliance with the bag policy. Items such as apples and oranges must be quartered. Personal food items cannot be carried into any of the restaurants, lounges or suites.

What are the directions to get to T-Mobile Park?

Interstate 5 (I-5), Interstate 90 (I-90) and State Route 99 (SR-99) all serve T-Mobile Park within 1/2 mile of the ballpark. Please visit for a list of exits that you will put you in the vicinity of the ballpark; the exit you plan to use will likely depend on where you plan to park.

What other transportation options are available?

A taxi stand is located at the northwest corner of First Avenue South and South Royal Brougham Way. This taxi stand operates before, during and after events. This location is subject to change due to construction. For public safety and traffic flow, Guests using rideshare services such as Lyft or Uber are encouraged to use the taxi stand location as well, as many streets around the ballpark are changed to "one-way only" after events.

For information on the many transportation options available to and from the ballpark, Guests can visit our website at or call (206) 346-4001.

I require ADA seating and need to make special arrangements for an upcoming show. What do I do?

T-Mobile Park was designed to meet all structural and service requirements of the Americans with Disabilities Act. The Seattle Mariners take pride in continually improving stadium accessibility. It is our goal to make sure all Guests can enjoy the ballpark in a safe and comfortable environment. Guests with disabilities may make requests for reasonable modifications of policies, practices or procedures or for auxiliary aids and services, which will be considered on a case-by-case basis. For information on ADA services, please visit our ADA page. The Mariners ADA Team can be reached at or (206) 346-4224 during business hours.

Will there be a security screening?

For the safety of everyone at the ballpark, the Mariners require that all Guests entering the facility be screened for prohibited items, whether by walk-through metal detector, hand-held metal detector, bag check, pat-down search or otherwise.

Is there somewhere my bag can be stored?

Storage options are available at independent retailers along Occidental Avenue.

Can I bring posters to the concert?

Signs and banners with non-concert messaging and larger than 22" x 28" are prohibited. Poster policy is subject to change based on artist preference.

Who should I call with a question related to tickets?

Guests can contact one of our ticket representatives online or by phone with questions.

  • Internet:
  • By Telephone: (206) 346-4001
  • In Person: T-Mobile Park Box Office or any Mariners Team Store location

Are children required to have a ticket?

Yes, every Guest must have a ticket to enter the stadium. Fold-up strollers should be stored under their seat or checked at a Guest Service Center. (Section 128 or 329).

What are the restricted items during the show?

For everyone's safety, the Mariners do not allow the following items:

  • Bags larger than 16" x 16" x 8"
  • Pets (excluding service animals)
  • Professional-style camera lenses or tripods
  • Selfie sticks, flag/sign poles or brooms
  • Weapons
  • Alcohol, glass containers or outside beverages (except permitted)
  • Glass (perfume, etc.) or metal containers including aerosol containers (mace, perfume, sun screen, hairspray, shaving cream, etc.)
  • Drones
  • Noisemakers or laser pointers
  • Fireworks and flammable liquids
  • Inflatable items (balloons, beach balls, etc.)
  • Skateboards, rollerblades or hover boards
  • Items not listed here but determined to be a risk to the safety or enjoyment of attendees by stadium management shall be refused entry
  • List of prohibited Items subject to change without notice for non-Mariners home games, concerts and other special events.

Guests with questions about what may or may not be brought into T-Mobile Park may call (206) 346-4001 before arriving at the ballpark.

Will wheelchairs be available on-site?

Wheelchair escorts are available on a first-come, first-served basis to assist Guests to and from the entry gates or the Mariners Parking Garage. This service is intended only for arrivals and departures. Wheelchair service may not be used to bring Guests from seats to concessions, clubs, retail locations or anywhere else in the ballpark other than a designated exit gate. T-Mobile Park does not lend or rent wheelchairs or other mobility devices.

Will merchandise be sold at the show?

Souvenir kiosks, located throughout the Main and View Levels, will be open and offer a great selection of tour apparel and souvenirs.

What happens if it rains?

If there is a chance of rain in the forecast, the T-Mobile Park staff will make the call to close the retractable roof prior to the start of the show.

Umbrellas are prohibited from use inside the ballpark.

Which entry gate should I use?

Please visit event-specific webpage for gate and entrance information.

Is smoking permitted on-site?

In compliance with the Washington Clean Air Act, the facility is a no-smoking venue (including marijuana, chewing tobacco and electronic cigarettes). Smoking is not permitted in any location inside the ballpark or within 25 feet of all entrances, windows and ventilation intakes. Smoking is permitted only in designated, controlled areas outside the Right Field Gate and Center Field Gate. All Guests returning from the designated, controlled smoking area will be subject to security re-inspection.

How can I retrieve a lost item?

If Guests misplace an item or become separated from their party, please proceed to a Guest Service Center (Section 128). After a game, Guests can call (206) 346-4444 for assistance on lost items. Items will be kept for one month before being donated to charity.

Will concession stands be open?

A number of concession stands will be available for Guests to purchase food and beverage during the concert. Sign boards of all concession stands are located on all levels of the ballpark.

When will they stop serving alcohol during the show?

Guests who consume alcohol are expected to do so in a responsible manner and abide by these guidelines:

  • No outside alcoholic beverages or powders are permitted to enter T-Mobile Park.
  • No alcoholic beverages are permitted to leave T-Mobile Park.
  • T-Mobile Park has a zero tolerance policy for underage drinking.
  • Spirits are only permitted in designated areas: The 'Pen, Edgar's Cantina, Hit It Here Café & Bar, Terrace Club, Suites and Diamond Club.
  • Guests are limited to two (2) alcoholic beverages per person, per transaction.
  • Anyone appearing to be under the age of 40 will be asked for ID.
  • Alcohol shut-off times are subject to change and are at the discretion of venue management