Globe iconLogin iconRecap iconSearch iconTickets icon

A-Z Guide

The Cleveland Indians welcome you to Progressive Field, home of the Tribe.

This Fan Information Guide is designed to inform you of all that the Cleveland Indians and Progressive Field have to offer for the current season. The information is presented in alphabetical order for your ease of use. Enjoy the season!

A

Accessible Seating

Accessible seating must be requested at the time or purchase and is subject to availability. Wheelchair spaces are available throughout the ballpark. All of these spaces have combination of companion seating adjacent to the wheelchair space. Wheelchairs are available at all gates on a first come, first serve basis. They are provided as transportation to guests with disabilities or limited mobility and may not be kept during the ballgame.

Seats at the end of the row that do not have an armrest on the side nearest the steps provide easy access for those guests with mobility impairments and are available at the following locations: Field Box, Lower Box, View Box, Lower Reserved, Family Deck, Bleachers, Upper Box, Upper Reserved and Upper Reserved General Admission. Seats for persons with visual impairments are available behind the screened area of the ballpark.

Complete Accessibility Information »

Action Sports Equipment

Items such as skate boards, roller blades, etc. are not permitted in Progressive Field.

Aerosol Cans

Items that contain contents under pressure (to include spray on sunscreen, pepper spray, etc.) are prohibited from entry to Progressive Field.

Alcohol

No outside alcoholic beverages are permitted in Progressive Field. Locations to purchase your favorite beer or spirits can be found on the MLB Ballpark app.

Anthem Singers

To submit your application to perform the National Anthem at Progressive Field, please send CD or DVD of you / your group performing the National Anthem to:

Cleveland Indians
Attn: National Anthem
2401 Ontario Street
Cleveland, OH 44115

ATMs

ATMs are back in service for the 2021 season

Autographs

Players are prohibited from signing autographs per the MLB Health and Safety Guidelines.

B

Baby / Toddler Tickets

Children who have not yet reached their third birthday do not need a ticket to enter Progressive Field. They must be seated on a parent or guardian's lap.

Bags

Fans are permitted to bring manufactured diaper bags, medical bags, and clutches not exceeding 9”x5”x2”. All other bags and bag types, including purses, are prohibited from entering. Fanny packs and clutches with a strap are permitted.

Beer & Alcohol

All fans who appear to be 30 years of age or younger will be required to show valid identification -Driver's License, State ID Card, Passport or Military ID- before purchasing alcoholic beverages. If there is doubt regarding the validity of the identification, the fan will not be served. Fans many only purchase 2 alcoholic beverages per person, per transaction from a concession stand or vending in the seats. Sales from these sources will discontinue at the end of the seventh inning or three hours after the scheduled first pitch. However, alcoholic beverages can be purchased in the Corner Bar, Home Plate Club, Great Lake Brewery bar and in premium areas until the end of the game. At the discretion of management, the sale of an alcoholic beverage can be stopped at any time. No alcohol or illegal drugs may be brought into the gates. Anyone seen breaking the law will be subject to immediate ejection and criminal prosecution.

Bottled Water Policy

Fans entering Progressive Field are allowed to bring a single, factory sealed bottle of water that is 20oz. or less through the gates.

Box Office

Due to the Covid-19 pandemic we have adjusted our Box Office hours and policies. The Box Office hours have also been reduced and will only be open on home game days starting three hours prior to first pitch. Fans wishing to purchase at the Box Office will need to have a photo ID on them. Tickets can be purchased in quantities up to 8 per person, per transaction. Some special offers are not available when purchasing tickets at the Box Office.To receive the lowest price, visit Indians.com/tickets to purchase tickets. Other restrictions may apply.

Break In Play

To minimize disruption to our seated guests, the Indians request that whenever feasible, fans with tickets in the lower bowl (sections 103-185) return to their seats between batters, while a pitching change is occurring or during a mound visit. Ushers will assist in this process.

C

Cameras

Guest may bring cameras with them. However, camera equipment to include tripods, selfie sticks, monopods, lenses larger than 100mm and camera bags are not permitted.

Cash Ticket Sales

Cash ticket sales will be available at the Left Field Gate only. All cash ticket sales will require a valid driver's license, state issued ID or passport, so we can better protect our tickets from the secondary market.

Children's Seat Location Wristbands

Young children may obtain a free ID wristband personalized with their seat location. Wristbands are available for all home games at Fan Services, Section 153 in the Main Concourse and Section 550 of the Upper Concourse.

Concealed Weapons

Unless specifically authorized by management, no weapons, concealed or otherwise, are permitted into the ballpark.

Concierge Desk

The concierge desk is located outside the Discount Drug Mart Club and is staffed by an Indians employee during home games who can assist fans with any questions. On the main concourse, the Fan Services Center is located behind section 153 and behind section 550 in the upper deck with team members that are able to assist.

Concessions

Delaware North Companies, the exclusive concessionaire at the ballpark, provides a diverse menu throughout the ballpark. Concession maps can be found in the Ballpark app.

Coolers

Coolers are not permitted in Progressive Field.

Corner Bar

The Corner Bar is a two-story bar that has nearly 40 beers on tap including local and craft beers. A digital ‘Hometown Brews’ beer wall that lets you choose the type and quantity of beer you want, and then pour your own. The lower-level has a climate controlled interior with floor-to-ceiling retractable glass walls.

D

Designated Driver

Designated Drivers may sign up through the Ballpark app.

Dietary Needs

We are committed to a positive fan experience at Progressive Field and are aware that some of our fans have food allergies and/or food sensitivities. Because of the complexities of our menus, food content and food processing at Progressive Field, we are unable to guarantee that any item can be completely free of allergens.

We will continue our policy of attempting to accommodate requests for allergy free products at our stands when such products are part of our product inventory. We ask our manufacturers to provide us with notice of any alteration in their ingredients, however, we cannot guarantee compliance.

We strongly encourage fans with any allergies or food sensitivities to bring food from home to the ball game to maximize a safe dining experience. Soft-sided coolers are permitted into the ballpark, subject to inspection.

If you have additional dietary questions or concerns while at the ballpark, please ask for a concession manager at any concession stand or at the Fan Service Center in section 153. If you need additional information before you get to the ballpark, please contact Fan Services at 216-420-HITS.

More Info »

Disabilities

Progressive Field has complied with the rules and regulations of the American Disabilities Act. The Cleveland Indians work closely with the Cuyahoga County Commissioners Advisory Committee on persons with disabilities, making Progressive Field more accessible. Seating, rest rooms, telephones, concessions stands, and drinking fountains have been planned to provide comfortable access.

Complete Accessibility Information »

Discount Drug Mart Club

The Discount Drug Mart Club Lounge Seats feature an all-inclusive food and non-alcoholic beverage experience. The cost of the ticket includes all of our food stations and unlimited sodas. The Brew Kettle bar has a large selection of draft, bottled and canned beers as well as a full line of liquors and daily drink specials available for purchase. The Discount Drug Mart Club offers great views of the game either from your seat, drink rails or our many flat screen TVs throughout the area.

District Ticket

Grab some friends and catch a game at The Corner, our two-story bar in right field. And with the District Ticket presented by Miller Lite, the first drink is on us! For $15, you'll get a standing room ticket with your first 12 oz. domestic beer (for those age 21 and over), Pepsi or bottled water included. Visit Indians.com/districtticket for more details.

Donation Policy

Non-profit agencies and schools requesting a donation for fundraising should visit Indians.com/community to submit a donation request.

Drinking Fountains

Water fountains are available at Sections 113, 119, 125, 129, 130, 142, 175, 176, 316, 504, 514, 516, 528, 529, 548, 552, 553, 557, 558, 564, 567, 577

Drinks

Fans may bring a small, single serving juice box or a single 20oz factory sealed bottle of water from the outside, but are not permitted to enter premium spaces. Cans, glass, and insulated drink containers are prohibited from entry.

E

Elevators

The Ontario elevators, serving all levels of the ballpark, are located at Section 159 and Section 559.

The Carnegie elevators, available for Premium Seating and members of the Press only, are located at Section 149.

The East 9th elevators at Section 119 serve the levels from the Main Concourse to Press level, including Kids Clubhouse on Club level.

Emergency Procedures

In the event of an emergency situation which causes a delay of the game or an evacuation of the ballpark, please direct your attention to the scoreboard and listen for announcements on the PA system. Staff and Security will also provide direction.

Escalators

The Ontario Section 162 escalator services the Premium Club Level and Upper Concourse. The East 9th Section 113 escalator services the Mezzanine and Upper Concourse. Escalators are shut down for operation at last out. Escalators will stay in operation for Kids Run the Bases on Sunday and fireworks nights. For safety reasons, escalators never operate in down mode.

Entry to the Ballpark

All persons ages 3 and over must have a ticket to enter Progressive Field. Cans, glass or plastic beverage containers, cups, squeeze bottles, and thermos bottles are not permitted into the Progressive Field. Small single-serving juice boxes, one twenty (20) ounce or less factory sealed bottle of water (one per person), and food items can be brought into the Ballpark. However, those items are not permitted to be brought into the Premium Seating areas (Suites, and Terrace Club). In support of our Alcohol Management Policy no alcoholic beverages may be brought into the Ballpark. No horns, air horns, bugles, cowbells, bats or any other type of noisemakers are permitted at Progressive Field. Such objects will be confiscated. Personal sized umbrellas are permitted. This is defined as an umbrella in the open position that covers one person. The acceptable size would be approximately a 24"-30" span. Umbrellas may only be opened in the event of a rain delay and when the tarp is covering the playing field.

F

Face Paint

Face paint styled in a way the references or appropriates American Indian cultures and traditions will not be permitted.

Fan Behavior

Abusive or inappropriate language or conduct deemed disorderly, unruly or disruptive including inappropriate dress may constitute grounds for ejection or refusal of admission. This includes headdresses and face paint styled in a way that references or appropriates American Indian cultures and traditions. Inappropriate or offensive images, words, dress or face paint must be covered or removed, and failure to do so may constitute grounds for ejection or refusal of admission. The solicitation of contributions and / or the distribution of literature on Progressive Field is prohibited.”

Fan Interference

Fans may not interfere with the play of the game per Major League Baseball guidelines. Interference includes throwing objects on the field (to include batted or home run balls), interfering with a ball in play, or entering the field of play at any point. Should a fan interfere with the game in any of these manners, they will be immediately removed from Progressive Field, with the potential to be arrested by Cleveland Police and prosecuted to the fullest extent of the law.

Fan Mail

Letters to Indians players should be sent to:

Cleveland Indians
Progressive Field
2401 Ontario Street
Cleveland, OH 44115-4003

The organization cannot assume responsibility for lost, misdirected articles or unanswered requests. Do not send memorabilia.

Fan Services

Fan Services booths are located in Sections 153, 178, and 550. For additional questions, please call our Fan Services team at 216-420-HITS.

Fireworks Evacuation

These seating areas must be evacuated before the start of postgame Indians fireworks shows: Homerun Porch, Bleachers, Heritage Park, Right Field Gate Area, Sections 101-103, 107, 170-179, 303-304, 403-404, 469-478, 504, 570-577. Additional sections may also be evacuated depending on weather conditions.

First Aid

Cleveland Clinic staffed First Aid room is located at Section 125 inside the gate. There is a second first aid location in Section 550 of the Upper Deck.

Food

Fans may bring outside food, subject to inspection from Security Staff prior to entry. These food items are prohibited from entry into Premium Seating areas such as Suites, the Discount Drug Mart Club, the Kaulig Companies Club, and the Terrace Club.

G

Gate Times

Gates will open 1 hour before first pitch Sunday through Thursday. Gate will open 90 prior to first pitch on Friday and Saturday.

Gateway East Parking Garage

The Gateway East Parking Garage is located between Progressive Field and Quicken Loans Arena. Enter off Huron Road, Eagle Avenue off Ontario Street, or Bolivar Road off East 9th Street. Standard Parking operates the garage. Questions concerning the policies of Gateway East Garage please contact the Garage office at 216-781-1672. Parking spaces for guests with disabilities are available on a first come, first served basis. Garage opens to fans holding a pre-purchased pass 3 hours prior to first pitch

Groups

Tickets for groups of 20 people or more are available through the Group Ticket Sales department. With a variety of seating, food and beverage options, we can accommodate groups of any size. Please call 216-420-HITS or visit Indians.com/groups for more information.

H

Heritage Park

Located in the center field area, Heritage Park is available to fans before, during, and after games, as well as available for special events throughout the season. The two-tiered monument park honors the greatest names in club history and celebrates the Indians' most memorable moments. Heritage Park also honors the Top 100 Indians roster as selected as part of the teams 100th Anniversary Celebration in 2001.

I

Infield District

The Infield District features a dozen local eats for fans' enjoyment including Happy Dog, Ohio City Burrito, Butcher + Brewer, Momocho, Dante's Inferno, Fat Head Brewery and The Brew Kettle. It is also home to the Great Lakes Beer Garden and The Home Plate Club.

Inflatables

Objects such as beach balls, inflatable brooms and/or similar objects may not be brought in to Progressive Field.

J

K

Kaulig Companies Club

This 5,000-square foot private climate controlled lounge has 120 balcony seats and features 20 high-definition TVs, extra-wide plush seating, seat-side tables, deluxe drink and dining rails, and a variety menu and full bar. There is also a dedicated concierge outside Club.

The Kaulig Companies Club features breathtaking views of the on-field action, similar vantage point as Indians radio and television personalities.

Kids Clubhouse

Kids Clubhouse is located near the Family Deck and features two stories of kid oriented activities. Fans can fill out a waiver in advance by visiting: mlbwaivers.com/Indians/

Kids Ticket

Let your kids discover the love of the game at Progressive Field with the Kids Ticket. Starting at just $15 for kids 12 and under with the purchase of an adult ticket, Kids Tickets are available in our Family Deck or select Upper Box seats. Visit Indians.com/kidsticket for more details.

KultureCity

The Sensory Room will be closed for 2021

L

Left Field District

The Left Field District includes a variety of game viewing options including drink rails that any fan can stand at and bleacher seating. Plus, it is home to the very popular Home Run Porch (maybe you'll even catch a World Series Game 7-tying homer there).

Lost and Found

Fans needing to claim or report lost items during a game should go to the Fan Services Booth at Section 153 of the Main Concourse or Section 550 of the Upper Concourse. Items found by game day staff should be taken to one of these locations, along with information about where the item was found and the date and time it was found. Fans with an inquiry regarding lost items at previous games can call Fan Services at 216-420-HITS. Items are stored for 30 days and then donated to an appropriate charity.

Lost Children or Companions

In the event you become separated from your child or a member of your party, please contact a Cleveland Police Officer, game day staff member, or go to Fan Services for assistance. Our staff is in constant contact with ballpark security and will assist you in finding the lost child or companion.
Young children attending Indians games may obtain a free ID wristband personalized with their seat location, enabling Fan Services Representatives to return lost children. Wristbands are available at Fan Services Booths and the Concierge Desk.

M

Media Gate

Located at the east end of the Left Field Gate, the Media Gate is strictly for use by credentialed members of the media. The Media Gate opens five (5) hours before the start of each game.

Media Inquiries

The Cleveland Indians Media Relations Department assists the news media. Game day staff who are approached for comment on any issue by the media should direct the inquiry to a member of the Media Relations Department.

MLB Universal Code of Conduct

Major League Baseball has developed a Universal Code of Conduct for all Major League Ballparks. The Cleveland Indians are committed to creating a safe, comfortable and enjoyable ballpark experience. Our game day staff will proactively intervene to support an environment where:

  • Obscene or indecent clothing will not detract from the guest experience.
  • Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures.
  • Guests will refrain from displays of affection not appropriate in a public, family setting.
  • Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
  • Guests will show their ticket when requested and will only sit in their ticketed seat.
  • The process of the game will not be disrupted by the guests' actions or unauthorized persons on the playing field.

Mobile Apps

  • Ballpark: The MLB.com Ballpark app is your mobile companion when visiting Progressive Field. Check in for special offers only available through the app, manage your tickets right from your mobile device, and get all the information you need to make your visit to Progressive Field easy and memorable. Visit mlb.com/indians/tickets/mobile for more information.
  • At Bat: The MLB.com At Bat app offers direct access to live games, video, audio, scores highlights right on your mobile device. Visit mlb.com/atbat for more information.

N

Noise making devices

Fans are encouraged to cheer as loud as possible. However, no device may be used to enhance this including cow bells, air horns, whistles, or other items.

O

P

Parking for Buses

Buses can load and unload on Ontario Street outside Progressive Field. Ontario Street northbound has an extended right lane directly in front of the Cleveland Indians Executive Offices and the Progressive Field Team Shop. That zone is a drop off and pick up zone only. Bus parking on Sumner Court is available through the Cleveland Indians Ticket Office.

Parking Garage

The Gateway East Parking Garage is located between Progressive Field and Rocket Mortgage Field House. Enter off Huron Road, Eagle Avenue off Ontario Street, or Bolivar Road off East 9th Street. Standard Parking operates the garage. Questions concerning the policies of Gateway East Garage please contact the Garage office at 216-781-1672. Parking spaces for guests with disabilities are available on a first come, first served basis.

Permitted Items

The following items will be permitted into Progressive Field:

  • Banners Fans are permitted to bring and display banners as long as they do not interfere with the game or block the view of other fans. Banners are not to include obscene, political, or commercial messages. The Cleveland Indians reserve the right to determine the acceptability of the content of the banner. Banners may not be hung from the face of the Upper Deck in front of 400 sections. Banners and signs may not be hung in the Premium Seating areas (Suites & Clubs). The Cleveland Indians reserve the right to remove any sign or banner from the ballpark.
  • Blankets
  • Binoculars
  • Bottled water Fans are permitted to bring in through the gates a single, factory sealed bottle of water that is 20 ounces or less.
  • Cameras (with lenses under 100mm) and video recorders are permitted providing that their use does not interfere with the game or the fans enjoyment of the ballgame. Tripods, monopods, and telephoto lenses are not permitted. Fans not adhering to this policy shall be asked to comply. If the fan refuses, he/she shall be asked to cease using the camera / video camera. After one warning, the Fan shall be escorted from the Ballpark. Any resale of photography or video for commercial or personal purpose is prohibited. The team name, logos, and player likenesses are copy-righted material. All cameras and equipment bags are subject to inspection.
  • Cell Phones and similar devices are permitted and may be used as long as they do not interfere with the game or other Fans' enjoyment of the game. Employee use of cellular phones is not permitted in the work areas unless authorized by your department Supervisor. Employees may use their phone in designated break locations during their assigned breaks only.
  • Service Animals are permitted into the Ballpark to assist guests with disabilities. Animals must be trained and certified.
  • Small single serving juice boxes (kids under 12 and one per guest) and food items are permitted into the ballpark and are subject to inspection
  • Strollers are permitted to be brought into Progressive Field. Fold-up type strollers must be stored beneath the seat or checked during game. Strollers that cannot be placed beneath a seat must be checked at any Gate or at a Fan Services location. It is important that strollers are not placed in an aisle or block access to an aisle.
  • Umbrellas personal sized defined as covering one person in the open position, may only be opened in the event of a rain delay and when tarp is covering the playing field.

Pets

The Cleveland Indians welcome service animals to Progressive Field. No other animal is permitted to enter.

Phones (Courtesy)

Courtesy phones are located throughout the ballpark in section 150 and 550. These phones only place calls to the 216, 330, and 440 area codes.

Player Appearances

Fans interested in having an Indians player make an appearance at an event should send a request in writing, including which player they would like to secure, the date and time of the event, and the budget to:

Cleveland Indians Player Engagement
Progressive Field
2401 Ontario Street
Cleveland, OH 44115-4003

Premium Seating Access

Only fans ticketed for Premium Seating areas are permitted access to the Premium Seating areas of Progressive Field. Fans may access these areas via lobbies adjacent to ramps, stairs, escalators, or elevators. Club Seat Ticket Holders will be required to show their wristbands at entrances and food service locations.

Press Box

The Press Box is located on the fourth (4th) level and is restricted to members of the working media. Identifications and credentials are required for admittance.

Proposals

Are you thinking of proposing to the special Tribe Fan in your life? Make the big moment even more memorable with the Indians proposal tour available May-September! Call 216-420-HITS for details.

Prohibited Items

For all items on this list that are prohibited from entry into Progressive Field, fans will have the option of returning the item to their Personal Vehicle or surrendering the item to Progressive Field Security Staff. The Cleveland Indians will not hold prohibited items for fans

Public Transportation

Progressive Field is only a convenient bus or Rapid Transit ride away. Just take a 5 minute walk through RTA's enclosed walkway (only open during Progressive Field and Quicken Loans Arena events). The walkway opens no later than 5:30pm for Monday-Friday 7:05pm games and no later than 5pm for Saturday 7:05pm games. For Sunday games at 1:05pm it opens at 11am and will remain open 90 minutes after the game. There are more than 8,000 parking spaces near the Rapid Transit Stations. For schedule information, call the RTAnswerline at 216.621.9500.

Publications

The Indians 2021 Yearbook, and Indians Information and Record Book are available at the Progressive Field Teams Shop and souvenir concession stands at all regular season home games.

Purchase Information

  • Tickets can be purchased at the follow locations:
  • www.indians.com
  • MLB Ballpark app
  • Progressive Field Box Office
  • Call 216.420.HITS
  • Progressive Field Team Shop

Q

R

Radio Broadcasts

Regular season games and select Spring Training games are broadcast on WTAM 1100AM and WMMS 100.7FM and on stations throughout Ohio and Pennsylvania on the Cleveland Indians Radio Network. Refer to schedule for a complete listing.

Rainout Policy / Official Game

The right to start, delay, or terminate a game becomes the sole responsibility of Umpire-in-Chief after the managers have exchanged line-up cards at home plate. A game is considered regulation if 5 innings have been completed or 4 ½ innings have been completed and the Cleveland Indians are winning. If a game is postponed prior to being a regulation game, fans should hold on to their tickets. Fans will be instructed as to the details of the postponement (e.g. rescheduling, refunds, etc.). Details of the Cleveland Indians Rainout Policy can be obtained at the Fan Services Booth at Section 153 or Section 550 or at indians.com/schedulechanges.

Recycling

The Cleveland Indians have a comprehensive recycling program in place at Progressive Field. Our fans can participate by placing bottles and cans in one of the 185 bottle-shaped and helmet-topped recycling containers throughout the ballpark.

Re-Entry

Fans needing to exit and re-enter Progressive Field must do so through a dedicated gate at the Left Field Gate. Their game ticket or seat locator will be scanned upon exit. To re-enter the Ballpark, fans will enter through the security checkpoint and turnstiles where their ticket or seat locator will be re-scanned. During the games in which a gate giveaway is taking place, fans leaving the exit gate will have their ticket scanned and marked so that they may not receive multiple promotional items.

Resale of Game Tickets / Scalping

The resale of game tickets at any price is prohibited in and around Progressive Field. Violators are subject to arrest and prosecution by the Cleveland Police Department. The City of Cleveland has designated two (2) areas in the Gateway neighborhood for the resale of tickets.

Restrooms

There are 41 restroom facilities located throughout the ballpark, 19 for women and 19 for men, and 3 unisex / family restroom facilities. Family restrooms are located on the Family Deck as well as in each first aid room in Section 119 and Section 553, and in Section 546. All Restrooms are accessible to fans with disabilities, and all have diaper-changing tables.

Restricted Items

The following items are NOT permitted into Progressive Field:

  • Action Sports Equipment included but not limited to skateboards, roller blades, scooters and roller skates
  • Alcoholic Beverages and Illegal Drugs
  • Bags (Manufactured diaper and medical bags, fanny packs or small handheld clutches or clutches with a strap are permitted)
  • Brooms
  • Butterfly Nets or any other kind of net that could interfere with play on the field
  • Cameras with telephoto lenses or lenses larger than 100mm
  • Cans, Glass, Squeeze Bottles, and Thermos Bottles
  • Chewing Tobacco
  • Electronic Cigarettes, "E-Cigarettes," Vapor Cigarettes, or any device that mimics smoking
  • Firearms/Weapons including pocket knives and blades
  • Food and Beverages of any sort are not permitted to enter the Premium Seating areas, which include Suites, Time Warner Club, Collection Auto Club, and Terrace Club.
  • Headdresses and face paint styled in a way the references or appropriates American Indian cultures and traditions will not be permitted.
  • Pets
  • Poles and / or sticks
  • Large Bags and Hard Sided Coolers
  • Laser Pointers and similar items are prohibited. In addition to the safety issues that these devices pose, they also interfere with both the play of the game and other fans' enjoyment. Anyone who is observed using a laser pointer will need to either leave the Ballpark or allow the device to be confiscated and destroyed. Any laser pointer which is confiscated will not be returned.
  • Wrapped presents or gifts
  • Any item or action deemed to be a threat to public safety

Right Field District

The Right Field District connects the ballpark with the city of Cleveland, and will offer stunning views of the city! The concourse will feature food and beverage from some of your favorite local Cleveland restaurants including Melt Bar and Grilled, Barrio, Great Lakes Brewing Company, Dynomite Burger and Sweet Moses.

S

Scoreboard Greeting

A unique way for fans to send a birthday or anniversary greeting is the Ballpark greeting Card. They will see their name on the scoreboard video screen. Additionally, the fans will be sent a digital copy via email after the homestand. For more information, contact the Indians Fan Services Department at 216.410.HITS or visit Indians.com/scoreboard.

Season Tickets

Season Ticket packages are available for full season (81 games), half season (40 games) and quarter season (20 games). In addition to getting the best value on seats, Season Ticket Holders enjoy other great perks including access to Tribe Rewards, postseason priority and more. Visit Indians.com/tickets or call 216-420-HITS for more information.

Seat Numbering System

Looking at a particular section of seats from the top of the section, seats are numbered highest to lowest from left to right.

Slider

Slider is the Indians team mascot and very visible to fans as he roams the stands during home games. Fans may invite Slider and / or the Hot Dogs to perform at private or corporate special events. For more information or visit Indians.com/slider.

Social Media

The Indians are active on various social media platforms including Facebook, Twitter, Instagram, Snapchat and Medium. Leaders in the in-game social media experience with the Social Suite, the Tribe now plays host to social media followers in The Corner with #TribeLive. Visit Indians.com/connect for more details.

Solar Pavilion

The Cleveland Indians have a 42 panel, 8.4 kWh Solar Pavilion in section 541. The Solar Pavilion produces enough electricity in a year to power an average home.

Smoking

Progressive Field is a non-smoking facility in accordance with the laws of the state of Ohio. Fans are not permitted to smoke or use tobacco products anywhere on Progressive Field property. Electornic Cigarettes, "E-Cigarettes", Vapr Cigarettes, or any device that mimics smoking are also prohibited. Should fans need to smoke, the may use the re-entry gate in Left field to leave the park.

Speakers Bureau

Organizations seeking speakers from the Indians should contact the Public Relations Department at 216.420.HITS six (6) weeks prior to the date requested. Our Speakers Bureau consists of sever front office staff.

Standing Room Only

There are no traditional Standing Room Only tickets. There will be designated standing areas that are tied to a specific ticket.

Stay Alert

Watch for baseballs, bats and / or broken bats entering the stands. Fans may keep any baseballs hit into the stands.

Sticks

Any stick, pole, extending pole, or baton may not be brought in to Progressive Field. This includes ball retrieval devices that may impede play on the field.

Suites

For pricing and availability please contact our Ticket Sales team at 216-420-HITS.

Suspicious Packages / Items

All suspicious packages or items should be reported immediately to Cleveland Police. Under no circumstances should this type of communication be transmitted via cellular telephone or radio.

T

Team Photographers (Progressive Field)

  • Gregory Drezdzon 1993-2005
  • Dan Mendlik 2006-Present

Team Shops

The Cleveland Indians Team Shops carry the latest apparel and souvenirs at the Progressive Field Team Shop in Section 162 and Souvenirs and Concession Stands.

Ballpark Locations:

  • Main Team Shop Entrance Section 167
  • Ballpark Novelty Stands
  • Main Concourse: Sections 102,107, 134, 151, 167, 177
  • Mezzanine: Section 317 Kids Shop
  • Premium: Section 346 Club Lounge
  • Upper Deck: Sections 537, 555, 561* / *not open for all games
  • New Era Hat Stand Sections 102, 151
  • Game Used/ Memorabilia Stand Section 167

Television Broadcasts

Bally’s Great Lakes is the television broadcast home of the Cleveland Indians. Indians games are also occasionally broadcast on MLB Network, various Fox stations and ESPN. Visit indians.com/schedule for complete broadcast listings.

Terrace Club

The Terrace Club is not currently open for the 2021 season.

The Terrace Club is open to the public and provides the ideal setting to entertain clients, family, or friends. The club is a two-level space, with a restaurant and a bar on the first floor blending the latest culinary trends with superb personal service. The restaurant provides a casual dining experience with both pregame and game time seating. The bar area offers first come, first-served seating and casual, upscale bar fare. For reservations, call 216-420-4700 or visit opentable.com/terrace-club for reservations.

Ticket Office Hours

Regular Hours:

  • Monday-Friday: 9:00am - 5:00pm
  • Saturday-Sunday: Closed

Game Days:

  • Monday-Friday: 9:00am - last out
  • Saturday-Sunday: 10:00am - last out

Ticket Policies

To read more about our ticket policies, visit indians.com/ticketpolicies.

Tours of Progressive Field

There will be no tours for the 2021 season sue to health and safety restrictions.

Tribe Town MVPs

TribeTown MVPs is our fan club for kids! Designed for dedicated Tribe Fans between the ages of 6 and 14, each TribeTown MVPs membership includes Tribe gear, $10 of loaded value for concessions or souvenirs, a members only waiver line at the Kids Clubhouse, exclusive experiences and more! Visit Indians.com/TribeTownMVPs for more information.

U

Umbrellas

In the case of inclement weather and when the tarp is on the field, fans may use a personal sized umbrella (roughly 24”-30” span). Larger golf sized umbrellas are prohibited.

V

W

Weapons

All weapons are prohibited from entry into Progressive Field. This includes knives of any size, firearms, any item with the appearance of a weapon, or any item deemed as a potential threat to public safety. This prohibition extends to individuals with authorized Concealed Carry Permits.

Website - Indians.com

Indians.com provides fans with information in an easy-to-read, dynamic format. Home Page information includes Headline News, Featured Stories and Last Game-Next Game information. You'll also find Indians season schedule, stats, team news, souvenir shopping, baseball basics, information about Progressive Field, as well as minor league information, franchise history, community outreach, a fan forum, trivia, Fantasy Baseball and more.

Will Call

Day of game will call is located at the Left Field Gate ticket windows and, on select dates, at will call kiosks located near the Terrace Club.

Game day hours:

  • M-F: 9 AM - end of the game
  • Saturday: 10 AM - end of the game
  • Sunday: 9 AM - end of the game

Non-game day hours:

  • M-F: 9 AM - 5 PM
  • Saturday & Sunday: Closed

Wheelchairs

Wheelchairs are available at all Gates on a first-come, first-serve basis. Wheelchairs are provided as transportation for fans with disabilities. Wheelchairs may not be kept at the seat location during the game. Wheelchairs can be requested to transport Fans from their seat location to a gate by notifying Fan Services. Wheelchair reservations are not accepted; requests are provided on a first come first served basis.

X

Y

Z

Enhanced Security Measures

All fans are screened by unobtrusive, walk-through metal detectors. Fans should remove ONLY any large metal objects from their pockets at the metal detectors. All other items, including cellphones, wallets, belts, watches, keys, and change can stay on their person. All bags are inspected for prohibited items (listed above). The enhanced security measures are part of an MLB initiative to standardize security practices across the league.

Universal Code of Conduct

Major League Baseball has developed a Universal Code of Conduct for all Major League Ballparks. The Cleveland Indians are committed to creating a safe, comfortable and enjoyable ballpark experience. Our game day staff will proactively intervene to support an environment where:

  • Obscene or indecent clothing will not detract from the guest experience.
  • Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures, images or words.
  • Guests will refrain from displays of affection not appropriate in a public, family setting.
  • Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
  • Guests will show their ticket when requested and sit only in their ticketed seat.
  • The progress of the game will not be disrupted by the guests' actions or unauthorized persons on the playing field.
  • Headdresses and face paint styled in a way the references or appropriates American Indian cultures and traditions will not be permitted.

Contact Fan Services

To report an issue or to ask a question:

IN-PERSON: Booths at sections 153 and 550

EMAIL: fanservices@indians.com. Please include a brief description and location of the issue (Section/Row/Seat). If you would like us to follow up by phone, please include your mobile number.

PHONE: 216-420-HITS