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SEASON TICKET HOLDER RENEWAL FAQ

FAQ - Bryan Reynolds

By rolling over 100% of your 2020 Season Ticket Credit into your 2021 Season ticket Plan, you are automatically renewed for 2021. The only action required on your part is to acknowledge and accept the 2021 Season Ticket Holder Terms and Conditions.

You must acknowledge and accept the 2021 Season Ticket Holder Terms and Conditions in order to use your 2021 Season Tickets.

For additional information relating to your Season Ticket Plan or Benefits, please visit pirates.com/sth. Please contact your Pirates Account Manager for additional questions or assistance.

Click RENEW NOW on your Season Ticket Renewal webpage.

You will be redirected to the MY PIRATES TICKETS landing page.

  1. Click the Green My Pirates Tickets button
  2. Enter MLB Account Email (the email on your STH Account)
  3. Enter MLB Account Password and click the LOG IN button.
    a. If you have forgotten your MLB password, click Forgot Password to reset.
    b. If you have not created a MLB.com account, please click the SIGN-UP button to create an account
  4. Click the 2021 SEASON RENEWAL link under the MY PIRATES TICKETS heading at the left of the webpage.
  5. Find the plan you wish to renew, select your payment plan option from the "Payment Options" drop down and click RENEW. You can also download your statement from here by clicking View Statement.
  6. Select your Delivery Method and click Continue.
    a. If you had digital tickets previously, you will be enrolled again for 2021.
  7. Enter your credit card information. Read and agree to the 2021 Season Ticket Holder terms.
    a. If you have 2020 Rollover credit, this is where it will be applied.
  8. Click Submit Payment.

Note: Please see Payment Options C & D if you partially rolled over 2020 Season Ticket Credit into the 2021 Regular Season.

There are two standard payment plan options:

A - PAY IN FULL

B - FOUR MONTH PAYMENT PLAN

The four payments are broken down in installments as follows:

  • 25% of your total Ticket Plan price paid on the date you renew
  • 25% paid on November 16, 2020
  • 25% paid on January 15, 2021
  • 25% paid on February 15, 2021

Note: If you renew after November 1st and choose to pay via a payment plan, you will pay in three installments: one initial payment of 34% on the date of renewal, one payment of 33% on January 15th, and one final payment of 33% on February 15th.

If you have already committed a part of your 2020 season ticket payment, you are eligible for two additional payment options:

C - deferred three-month payment plan on remaining 2021 balance after your 2020 season ticket credit is applied

  • 34% paid on January 15, 2021
  • 33% paid on February 15, 2021
  • 33% paid on March 15, 2021

D - deferred four-month payment plan on remaining 2021 balance after your 2020 season ticket credit is applied

  • 25% paid on November 16, 2020
  • 25% paid on January 15, 2021
  • 25% paid on February 15t, 2021
  • 25% paid on March 15, 2021

With both renewal options, you do have the choice to Pay-in-Full for your 2021 Season Ticket plan displayed on your invoice.

If you pay by credit card, please make sure your card does not expire before March 2021. If you choose a payment plan option, you must have a credit card on file (no checks).

If you pay by check, please make the check payable to the "Pittsburgh Pirates" and include a copy of your invoice with your check. Please mail full payment, if paying via check, to the address below:

PNC Park Attn: (Account Manager)
115 Federal St
Pittsburgh, PA 15212

For more information about the terms and conditions of your 2021 Season Ticket plan, please visit pirates.com/sthterms.

Yes. Any earned StubHub sales that you elected to have placed into your Pirates Season Ticket account can be used towards payment for your 2021 Season Ticket plan. Any remaining StubHub funds would be applied to your Season Ticket Account at the point of your 2021 renewal. If you choose to enroll into one of our payment plans, any StubHub credits you wish to put towards your 2021 Season Ticket Plan will be applied towards the overall balance. All payment installments will be adjusted to your new 2021 Season Ticket Balance after any StubHub credits are applied.

Yes, depending on availability. First, you need to renew your current Season Ticket Plan. Once your current Season Ticket Plan is renewed, please reach out to your Account Manager for ticket plan and relocation options.

Please note, by selecting the four-month payment plan on your current invoice, you will be charged for your regularly scheduled payment installments prior to the relocation and upgrade. Once your Season Ticket Plan is upgraded or relocated, any future payment installments will be adjusted as a result.

For more information about the terms and conditions of your 2021 Season Ticket Plan, please visit pirates.com/sthterms.

Season Ticket Holders who do not renew by January 15th, 2021 at 5PM EST will not be guaranteed their same seat locations for the upcoming season. Any Season Ticket Holder who does not renew by the January 15th deadline will still have an opportunity to select from the best available seat locations, after making their first Season Ticket Plan payment.

The Pirates encourage fans to adopt digital ticketing, which allows you to manage your Season Tickets electronically under your My Pirates Tickets account and have your tickets conveniently delivered to your mobile device. Digital ticketing helps us deliver your tickets in a timelier manner, makes entering the ballpark more efficient and allows you to forward, donate and resell your tickets easily. With digital ticketing, you can print your tickets from home at your convenience and can also manage your tickets digitally through the MLB Ballpark app.

If you received a ticket book in 2020 and wish to receive a bound printed ticket book in 2021, you must renew on or by the January 15th Season Ticket Renewal Deadline and choose the “Season Mail” option as your delivery method in your renewal cart. If you received your tickets digitally in past seasons, you will remain digital for 2021. Note: all Season Ticket renewals after January 15th will receive digital tickets.

To learn more about digital ticketing through your MyTix account or the MLB Ballpark app, pirates.com/ballparkapp.

For more information about the terms and conditions of your 2021 Season Ticket Plan, please visit pirates.com/sthterms.

Yes, using your My Pirates Tickets online account, you can print your tickets using a desktop or laptop computer. That said, we encourage the use of Digital ticketing through the MLB Ballpark app as it makes entering the ballpark more efficient and allows you to forward, donate and resell your tickets easily.

To learn more about digital ticketing through your MyTix account or the MLB Ballpark app, pirates.com/ballparkapp.

Opening Day tickets are included in all Season Ticket Plans (Full, Half and 20-Game Plans). For additional individual Opening Day tickets, all renewed Season Ticket Holders for 2021 will have access to a special Season Ticket Holder presale at a later date, subject to availability.

To purchase group tickets (10 or more) for Opening Day or any Pirates home game, simply contact your Account Manager to set up a group deposit today.

Season Ticket Holders will be able to exchange games for the 2021 season starting in mid-March. For more information, keep an eye on the Season Ticket Holder website at pirates.com/sth.

15% Bonus Credit is based on the amount of 2020 Season Ticket Credit a Season Ticket Holder rolled over into the 2021 Regular Season.

Here are some of the great ways you can use your Season Ticket Bonus Credit:

  • Upgrade your 2021 Season Plan location or add seats to your plan
  • Upgrade your seat location for individual games
  • Ticket Exchanges into more expensive games
  • Additional tickets for individual games
  • Group Outing, Suite, or Hospitality Night
  • Theme Night Tickets
  • Missed Game Replay Fees

To utilize any of the above options, please contact your Pirates Account Manager. The Season Ticket Bonus Credit is available to be used in either the 2021 or 2022 Regular Seasons. Please note that your 15% Bonus Credit cannot be redeemed for cash.

Pirates Points is a loyalty rewards-based program designed specifically for Season Ticket Holders to customize their Season Ticket Benefits. By allowing Pirates Season Ticket Holders to customize their benefits, this allows them to choose from a variety of options that best fit their lifestyle and what they find most important.

Pirates Season Ticket Holders will be able to earn points several different ways, starting at the point of renewal and throughout the season. As those points are accumulated, there will be a variety of options that have assigned point values for Season Ticket Holders to redeem, subject to availability.

All Pirates Points earned for the 2021 season expire December 1, 2021. Points for 2022, will be offered as part of 2022 Season Ticket renewal process. Pirates Points have no cash value and cannot be redeemed for cash.

The Pirates will be supplying more information on this program in the coming months.

Season Ticket Holders will be able to earn Pirates Points a variety of ways. Here are some of the great ways you earn Pirates Points at the point of renewal:

  1. 2021 Season Ticket Investment–please reference Pirates Point chart under Benefits for Point allocation based off 2021 Season Ticket Spend.
  2. Season Ticket Holder Tenure – you will earn an additional 25 points for every year you have been a Season Ticket Holder with no interruptions. (i.e. – if you have been a Season Ticket Holder since 2001 – you will earn 25 points for 21 years of commitment = 525 points).

Additionally, here are some other ways to earn points throughout the 2021 Season (more information to come):

  1. Upgrade your 2021 Season Ticket Plan or Location
  2. Digital Ticket Delivery (no printed books)
  3. Purchasing additional Season Tickets
  4. Purchasing a Group, Suite or Hospitality Package
  5. Referring others to purchase a Season Ticket or Group Package

The Pirates will notify Season Ticket Holders of additional ways to earn more points throughout the season.

There are many exciting ways to redeem your Pirates Points. Pirates Points may be redeemed for:

  1. Additional Tickets
  2. Individual Game Upgrades
  3. Merchandise
  4. Promotional Items
  5. Additional BUC$ Back Credit à eligible for Merchandise & Concessions
  6. Existing & new STH Only Experiences

The Pirates will notify Season Ticket Holders of a full list of redeemable options, as well any new rewards, for the 2021 Season. All use of Pirates Points is subject to availability in the Pirates’ sole discretion. Pirates Points have no cash value and cannot be redeemed for cash.

Season Ticket Holders will receive a notification email in early 2021 regarding the Pirates Points redemption process and dates. The process will be accompanied by a detailed step-by-step process, elaborating on where and how to redeem your rewards.

The Pirates will be supplying more information prior to selection dates. All use of Pirates Points is subject to availability in the Pirates’ sole discretion. Pirates Points have no cash value and cannot be redeemed for cash.

If you rolled over any of your 2020 Season Ticket Credit into the 2021 Regular Season, you are provided BUC$ Back credit - good towards food and merchandise credit in PNC Park.

Additionally, BUC$ Back will be a reward available through the Pirates Points program. All 2021 Season Ticket Holders are available to secure additional BUC$ Back through this method.

BUC$ Back credit will be applied to your Season Ticket Holder card before the start of the 2021 season. You will receive an email when it has been applied, along with redemption instructions. 2021 BUC$ Back value will expire in December 2021.

Please note: If you have multiple accounts with different email addresses, each Season Ticket Holder card will have its own total of food, beverage, and team store credit, based on that specific account.

The Pirates want to sincerely thank you for your support and patience as we work together through these challenging circumstances caused by the COVID-19 pandemic. While we remain hopeful that baseball will be played with fans in attendance during the 2021 season at PNC Park, please know that the health and safety of our players, coaches, staff, fans and community at large remains paramount.

"As we prepare for the 2021 season, we are dedicated to protecting the health and safety of our fans with enhanced precautions and procedures, while continuing to provide the great ballpark experience to which you are accustomed.

"It is our commitment to you that we will ensure your loyalty as a Pirates Season Ticket Holder is valued and that you are comfortable with your investment. In light of these uncertain times, the Pirates are pledging to provide assurance to you that your investment in Pirates baseball will be guaranteed."

SEAT PROTECTION

In the event your 2021 seats are impacted due to restricted capacity or a reduced number of regular season home games resulting from the pandemic, we will do everything possible to provide you the best seat location and season ticket plan that meets your expectation. If we are unable to meet that expectation, you will have the opportunity to use the money on your account towards a different ticket purchase in 2021, a credit for the 2022 season or a refund back to your initial payment method. In the event 2021 home games require reduced seating capacity, Pirates season ticket holders will be guaranteed seating opportunities before the general public.

We will continue to provide more updates as it pertains to the 2021 season. For more information on our Ticket Assurance program, please visit pirates.com/sth.

In the event your 2021 seats are impacted due to restricted capacity or a reduced number of regular season home games resulting from the pandemic, we will do everything possible to provide you the best seat location and Season Ticket Plan that meets your expectation. If we are unable to meet that expectation, you will have the opportunity to use the money on your account towards a different ticket purchase in 2021, a credit for the 2022 season or a refund back to your initial payment method. In the event 2021 home games require reduced seating capacity, Pirates Season Ticket Holders will be guaranteed seating opportunities before the general public.