The Pirates want to sincerely thank you for your support and patience as we worked together through the challenging circumstances caused by the COVID-19 pandemic.
The original 2020 schedule was cancelled and replaced by a new 60-game schedule. Season Ticket Holders for the original 2020 schedule were contacted via email regarding their Season Ticket Packages. All other single-game ticket holders automatically received a full refund.
PNC Park was unable to host our loyal and dedicated fans during the 2020 season. Please know that the health and safety of our players, coaches, staff, fans and community at large remains paramount as we look ahead to the 2021 season.
What is the Pirates new 2020 game schedule?
The 2020 game schedule can be found HERE.
What if I have tickets to a game this season?
Following the current guidelines set forth by health experts and government officials, the season will begin without fans. Fans currently holding tickets to a game in 2020 will have options outlined below by ticket type. Should the restrictions currently in place change, we will revisit the ability to have fans in the stands at a later date.
How long will refunds take once requested?
Once a refund request has been submitted, please allow at least 7-10 business days for the refund to be completed.
What happens to my Season Tickets for 2020?
You will have two options:
Commit: Rollover 100% of your remaining 2020 ticket value into the 2021 Pirates season and receive the following with your 2021 Season Package:
- 15% bonus ticket credit to every dollar rolled over. Note: the bonus ticket credit cannot be applied to your 2021 Season Ticket Renewal but may be used to upgrade your ticket package in 2021 or 2022, group tickets in 2021, potential individual tickets in 2020 and more.
- A complimentary seat upgrade for a game of your choice in 2021, which will apply to all seats in your season ticket plan. Upgrade locations will be based on availability.
- Lock in exclusive 2021 Season Ticket Benefits - including Double BUC$ Back.
Refund: If you would like to receive a full or partial refund for all June - September games, please complete the survey that will be emailed to you in the coming days. Reach out to the Account Manager with any questions.
When do I need to make my selection regarding roll over or refunding my 2020 Season Tickets?
You must complete the survey by Friday, July 31, 2020. If we do not hear from you by July 31, your remaining 2020 ticket value will be automatically rolled over to your 2021 Season Package.
What happens if I have purchased parking passes games during the 2020 season?
Based on your ticket selection in the survey, the same option will be applied to the parking. If you have any questions, please reach out to your Account Manager.
How can I use my 15% bonus credit?
Here are some of the ways you can use your 15% Bonus Ticket Credit for 2021 or 2022:
- Upgrade your 2021 Season Plan location or add seats to your plan
- Upgrade your seat location for individual games
- Ticket Exchanges into more expensive games
- Additional tickets for individual games
- Group Outing, Suite, or Hospitality Night
- Theme Night Tickets
- Missed Game Replay Fees
In the event that fans are permitted during the 2020 season, your bonus ticket credit may be used for tickets this season as well, based on availability.
What happens to the group tickets I purchased for 2020?
While your original group tickets are not valid for the new 60-game schedule, you have the following options as they relate to your 2020 group tickets:
- Commit: If you would like to rollover your group ticket value as credit in your account to be used for any potential games in 2020 with fans or the 2021 season, we will provide you with 10% Bonus Ticket Credit value.
- Refund: If you would like to receive a refund for your 2020 group tickets, please contact your Account Manager and your refund will be made as quickly as possible. Once a refund request has been submitted, please allow at least 7-10 business days for credit cards and 30 days for arrival of a refund by check.
What happens to my tickets for the 2020 season?
While your original game tickets are not valid for the new 60-game schedule, you have the following options as they relate to your 2020 ticket plan:
- Commit: If you would like to rollover your ticket value as credit in your account to be used for any potential games in 2020 with fans or the 2021 season, we will provide you with 10% Bonus Ticket Credit value.
- Refund: If you would like to receive a refund for your 2020 tickets, please contact your Account Manager and your refund will be made as quickly as possible. Once a refund request has been submitted, please allow at least 7-10 business days for credit cards and 30 days for arrival of a refund by check.
What if I have tickets to a game during the original 2020 schedule?
Your tickets will be automatically refunded within 7-10 business days of the announcement of the new 2020 schedule. If you have any questions, contact us at 1-800-289-2827 (1-800-BUY-BUCS) or via email at firstname.lastname@example.org.
Please note: refund requests will be processed back to the original purchaser. If you bought tickets through a third-party site, other than StubHub, please check with that ticket seller on their refund policy.
StubHub Ticket Purchases: For tickets purchased via StubHub, please refer to the StubHub.com user help section for details pertaining to postponed, rescheduled or cancelled events. The Pirates are not responsible for and will not provide any refunds or exchanges of any Ticket purchased via StubHub. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at email@example.com.
This policy applies to the 2020 Regular Season Games only and the Pirates reserve the right to change this policy at any time.
All Suite Lease Holders will be contacted directly by the Manager of Ticket Sales & Service Events.
Are the PNC Park Offices open?
At the suggestion of local government, the majority of Pirates employees will be working remotely for the time-being. Our Pirates representatives remain available for any fan inquiries. If you have any questions, please email us at firstname.lastname@example.org or email your Pirates ticket representative directly. Given the unprecedented nature and fluidity of what is taking place, we appreciate your patience as we diligently work through the many aspects and details of this continually evolving situation.
Are PNC Park Tours still operating?
PNC Park Tours are currently unavailable. For further questions, please feel free to email email@example.com.
Is the PNC Park Ticket Office open?
The PNC Park Ticket Office is currently closed. We intend to reopen as soon as possible.
Is the Pirates Team Store open?
The Pirates Clubhouse Store at PNC Park, a Fanatics experience, is located on Federal Street outside the Left Field Gate entrance near the Willie Stargell statue. It is open Monday - Friday from 10 a.m - 6 p.m. and Saturday from 11 a.m. - 5 p.m.
What about Minor League Baseball?
Major League Baseball has informed Minor League Baseball that it will not be providing its affiliated Minor League teams with players for the 2020 season. As a result, there will not be a Minor League Baseball season in 2020.
We thank you for your understanding as we collectively navigate through this challenging time being faced by the worldwide community.
The Pirates and Dunkin' are providing breakfast to workers at seven area Allegheny Health Network hospitals as part of an initiative to celebrate local healthcare workers during National Hospital Week as a part of the Pirates' mission to support front-line workers during this COVID-19 pandemic.
The Pirates announced a $100,000 donation to the University of Pittsburgh's Center for Vaccine Research, which is working on a vaccine for the COVID-19 virus. The team joined with two other area professional organizations, the Penguins and Steelers, to support the University's research. This donation was made as part of the Pirates ongoing support of area frontline workers and local non-profit groups that are helping those most in need during the pandemic.
Pirates players Josh Bell and Jameson Taillon teamed up with Scott Walton, the chef and owner of Acorn in the Shadyside neighborhood, to have 300 bagels delivered to healthcare workers at West Penn Hospital. It was yet another gesture by Pirates players to simultaneously help local businesses and hospital staff who have been particularly affected by the coronavirus pandemic.
Pirates pitcher Trevor Williams and Pirates Charities announced a $30,000 donation to the Greater Pittsburgh Community Food Bank as part of the Home Plate Project. The contribution will be put to use funding a drive-up food distribution with the Food Bank at their Duquesne headquarters. Their donation alone will provide meals for up to 1,000 families in the Pittsburgh region who are in need as a result of the coronavirus pandemic.
Pirates Charities Virtual Food Bank Donation
You too can support the Greater Pittsburgh Community Food Bank as they respond to the need in our community caused by COVID-19 by making a donation at pirates.com/foodbank.
With the start of the regular season on hold due to the coronavirus pandemic, Pirates players continued to support those affected by the COVID-19 outbreak. Led by player representative and coffee connoisseur Jameson Taillon, the Bucs all chipped in to purchase more than 100 bags of coffee from Pittsburgh-based Commonplace Coffee and distributed them to healthcare workers and first responders. The coffee went to a Pittsburgh police station, a local fire station and hospital and the Greater PGH Restaurant and Service Workers Mutual Aid Group.
Wanting to help Pittsburgh amid the coronavirus pandemic, Pirates players joined together to purchase over 400 pizzas from two local businesses that were then delivered to the staff at Allegheny General Hospital.
The Pirates and Greater Pittsburgh Community Food Bank teamed-up to help local families by hosting a drive-up food distribution event in the parking lots on the North Shore. The event, as well as similar future events, was funded in part by the Pirates $50,000 donation to the Food Bank.
Pirates join all MLB clubs in pledging $30M for ballpark employees
The coronavirus outbreak has created uncertainty over when the Major League season will start, and that causes economic uncertainty for thousands of seasonal ballpark employees whose paychecks depend on games being played.
MLB's 30 teams are stepping to the plate to help those employees, with every team donating $1 million to the cause. The commitment was officially announced Tuesday afternoon.
"Over the past 48 hours, I have been approached by representatives of all 30 clubs to help assist the thousands of ballpark employees affected by the delay in the start of the Major League Baseball season," Commissioner Rob Manfred said in a statement. "Motivated by a desire to help some of the most valuable members of the baseball community, each Club has committed $1 million. The individual clubs will be announcing more details surrounding this support effort in their local communities."
In addition to the $30 million total committed by the clubs to seasonal employees, MLB and the MLB Players Association made a combined $1 million commitment -- split evenly between Feeding America and Meals on Wheels America -- to assist those who have difficulty accessing food.
Pittsburgh Pirates announce ticketing update
In the wake of yesterday’s decision by Major League Baseball to suspend all Spring Training games and delay the start of the 2020 regular season due to safety concerns around the Coronavirus, the Pittsburgh Pirates continue to work to minimize the impact on ticket holders.
Club officials remain in active conversations with Major League Baseball on a variety of contingency plans regarding the 2020 regular season schedule. As soon as those details become clear, the Pirates will proactively communicate all updated ticketing information for fans holding tickets to the impacted regular season games.
In addition, the Pirates have implemented the following refund procedures for those fans holding tickets for the six remaining home Spring Training games at LECOM Park:
• Spring Training Season Tickets: Season Tickets Holders will have the option of a refund or receive a credit on their account towards the 2021 Spring Training season. The Pirates have begun the process of directly contacting each impacted Season Ticket Holder to review their account, refund options and answer any questions. Season Ticket Holders with any immediate questions should contact their account representative.
• Spring Training Group Tickets: Group tickets will be refunded to the account holder of record. Refunds will be issued using the same method of payment by which the tickets were purchased. There is no need to return group tickets to the Pittsburgh Pirates for a refund. The Pirates have begun the process of directly contacting each group leader to review their account and answer any questions.
• Spring Training Single-game tickets: Fans who have purchased single-game tickets using a credit card via pirates.com, by phone, or in person at LECOM Park do not need to return their tickets. A refund will be issued to the account holder of record. Those fans who purchased tickets using cash at the LECOM Park ticket office will need to process their refund by mailing the original tickets, along with the form found below. Refund requests must be received at the following address by May 1, 2020.
LECOM Park Ticket Office
Attn: Spring Training
1611 9th Street West
Bradenton, Fla 34205
Tickets that have been purchased from a secondary market reseller cannot be refunded by the Pirates. Fans holding tickets that have been purchased through the secondary market must consult that reseller for refund information. Complimentary tickets, designated as guest on the ticket, are not eligible for a refund.
March 12, 2020
The Pirates are in full agreement with and supportive of the Commissioner's decision.
As this situation evolves, so too will our response. What will not change, however, is how much we care about our fans, players, employees and the wellbeing of our community.
Our front office team will continue to meet on a daily basis and will remain in constant communication with our medical expert partners at AHN and Highmark, as well as with Major League Baseball and government officials. We will provide information on any new developments and impacts as they become available.
Together we will work through this unprecedented situation as we look forward to the return of baseball as soon as possible.
March 12, 2020
Following a call with the 30 Clubs, and after consultation with the Major League Baseball Players Association, Commissioner Robert D. Manfred, Jr. announced that MLB has decided to suspend Spring Training games and to delay the start of the 2020 regular season by at least two weeks due to the national emergency created by the coronavirus pandemic. This action is being taken in the interests of the safety and well-being of our players, Clubs and our millions of loyal fans.
MLB will continue to evaluate ongoing events leading up to the start of the season. Guidance related to daily operations and workouts will be relayed to Clubs in the coming days. As of 4:00 p.m. (ET) on March 12, 2020, forthcoming Spring Training games have been cancelled, and 2020 World Baseball Classic Qualifier games in Tucson, Arizona have been postponed indefinitely.
MLB and the Clubs have been preparing a variety of contingency plans regarding the 2020 regular season schedule. MLB will announce the effects on the schedule at an appropriate time and will remain flexible as events warrant, with the hope of resuming normal operations as soon as possible.
Nothing is more important to us than the health and safety of our players, employees and fans. MLB will continue to undertake the precautions and best practices recommended by public health experts. We send our best wishes to all individuals and communities that have been impacted by coronavirus.